https://community.ee.co.uk/t5/Orders/upgrade-delay/m-p/1451233#M79653 <P>i ordered and upgraded on 20th. have spent hours on the phone since then trying to get my upgrade device sent to me.&nbsp;</P><P>i have already paid the up front cost and fee last week but still no delivery notification and order number doesnt work.&nbsp;</P><P>calls are taking hours to be answered and guide chats are taking hours to be responded to</P> Fri, 04 Oct 2024 09:13:21 GMT Debbierat31 2024-10-04T09:13:21Z https://community.ee.co.uk/t5/Orders/upgrade-delay/m-p/1451233#M79653 <P>i ordered and upgraded on 20th. have spent hours on the phone since then trying to get my upgrade device sent to me.&nbsp;</P><P>i have already paid the up front cost and fee last week but still no delivery notification and order number doesnt work.&nbsp;</P><P>calls are taking hours to be answered and guide chats are taking hours to be responded to</P> Fri, 04 Oct 2024 09:13:21 GMT https://community.ee.co.uk/t5/Orders/upgrade-delay/m-p/1451233#M79653 Debbierat31 2024-10-04T09:13:21Z https://community.ee.co.uk/t5/Orders/upgrade-delay/m-p/1451329#M79663 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/899293">@Debbierat31</a></SPAN> I can imagine you're excited to get your hands on the new phone that you've ordered, I'm really sorry that you've spent so long trying to get in touch with a guide though.</P> <P>Depending on our stock levels, some phones may take longer to dispatch than others, which phone have you upgraded to?</P> <P>Chris S</P> Fri, 04 Oct 2024 12:29:35 GMT https://community.ee.co.uk/t5/Orders/upgrade-delay/m-p/1451329#M79663 Chris_S 2024-10-04T12:29:35Z