topic Re: Order in Orders

Order

Nazifa1 — Thu, 03 Oct 2024 01:07:09 GMT

Bought a MacBook Air and it still hasn’t come yet it’s been a week and I’m still being charged. I Only recieved a confirmation email other than that I haven’t received any order update or tracking number. No communication between EE. Really need the laptop as it’s for work.

Re: Order

Nazifa1 — Thu, 03 Oct 2024 01:03:40 GMT

Hi I’ve been having the same problem. I bought a MacBook Air and still haven’t recieved it. I ordered it a week ago. Getting worried as I’ve only recieved the confirmation email but nothing other than that. No order updates or tracking. Please could help look into this. Really need the laptop for work.

Re: Order

Michael_D — Thu, 03 Oct 2024 07:32:00 GMT

Hi @Nazifa1

Welcome to the community.

I've merged your posts together so that everything is in one place, and also removed the picture so that the full order number is not showing publicly.

I did notice that the order number started SOO, which would be the EE store, so it would need to be chased up through them.

You can do this by going to the EE Store Contact Us page and follow the steps there. They'll need the following details:

order reference
date of purchase
customer name
delivery address
details of the query

Michael

Re: Order

Nazifa1 — Thu, 03 Oct 2024 07:39:56 GMT

Hi I have sent an email regarding that and doing all the steps but still haven’t heard back.

Re: Order

Michael_D — Thu, 03 Oct 2024 07:41:58 GMT

The team will get back to you as soon as they can @Nazifa1

That is the only way to chase an order made that way.

Michael