https://community.ee.co.uk/t5/Orders/Info/m-p/1450381#M79545 <P>Just had a message saying that my return pack is being sent to me but doesn’t say when my new pro max will be coming what is going on&nbsp;</P> Wed, 02 Oct 2024 15:10:41 GMT Gar577 2024-10-02T15:10:41Z https://community.ee.co.uk/t5/Orders/Info/m-p/1450381#M79545 <P>Just had a message saying that my return pack is being sent to me but doesn’t say when my new pro max will be coming what is going on&nbsp;</P> Wed, 02 Oct 2024 15:10:41 GMT https://community.ee.co.uk/t5/Orders/Info/m-p/1450381#M79545 Gar577 2024-10-02T15:10:41Z https://community.ee.co.uk/t5/Orders/Info/m-p/1450747#M79580 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4550284">@Gar577</a></SPAN>, thanks for reaching out to us about this.&nbsp;</P> <P>Sometimes your returns pack can be dispatched prior to your phone, but we'd never expect you to return your previous handset until you're up and running with your new one.&nbsp;</P> <P>Have you had any texts advising of a return date yet?<BR />Peter</P> Thu, 03 Oct 2024 09:02:06 GMT https://community.ee.co.uk/t5/Orders/Info/m-p/1450747#M79580 Peter_W 2024-10-03T09:02:06Z