topic Re: Order not processed in Orders

Order not processed

NUSIM22 — Tue, 01 Oct 2024 12:59:39 GMT

Placed order on the 25th September - No response or tracking info by the 30th September so called helpline.

Seems that it is not possible to order the package i requested even though the system let me.

Went through it with member of staff, signed all the credit forms only for the system to crash.

Was told that they would call me back. Still no call to date.

Re: Order not processed

Ali_A — Tue, 01 Oct 2024 15:30:02 GMT

Hi @NUSIM22

Welcome to the Community.

Have you checked your email/spam folder if an Order confirmation has been received?
You can contact the sales team on 08009566000 where our guides will be able to check and place a re-order for you if required.

Ali

Re: Order not processed

NUSIM22 — Wed, 02 Oct 2024 11:35:24 GMT

No, checked this and nothing.

I have already contacted a guide and as i said on previous message i have not received return call.

David

Re: Order not processed

Ali_A — Wed, 02 Oct 2024 11:40:37 GMT

@NUSIM22

It would be worth giving the team another call so they can resolve your order for you as quickly as possible.

Ali