topic Re: Mobile order in Orders

Mobile order

Saifur2 — Tue, 01 Oct 2024 09:42:27 GMT

I ordered a mobile last 27th. At the same time, the pound has also been cut. Also received confirmation email. By tracking, it can be seen that the order has been dispatched. But I have not received any mail or mobile sms from the courier yet. It's been four days today. What can be done now, please tell

Re: Mobile order

Leanne_T — Tue, 01 Oct 2024 13:51:35 GMT

Hi there @Saifur2

Thanks for coming to the community 🙂

Did you order a new EE contract or have you upgraded?

Which model device including memory size and colour have you ordered?

Speak soon 🙂

Leanne.

Re: Mobile order

Saifur2 — Tue, 01 Oct 2024 14:14:41 GMT

EE contract

IPhone 16 pro

Titanium Dessert

256GB

Re: Mobile order

Leanne_T — Tue, 01 Oct 2024 14:24:00 GMT

Thanks very much @Saifur2

This device is currently showing as 'Usually dispatched within 7 days' on the EE shop.

Have you tried downloading the DPD app and using the registered email address and postcode to check if they have any deliveries scheduled?

Leanne.

Re: Mobile order

Saifur2 — Tue, 01 Oct 2024 14:36:02 GMT

I did not get the reference number. Just received the order number

Re: Mobile order

Leanne_T — Tue, 01 Oct 2024 14:51:27 GMT

Hi @Saifur2

You should be able to check using the email address and postcode, can you try this?

Leanne 🙂

Re: Mobile order

Saifur2 — Tue, 01 Oct 2024 15:08:10 GMT

Just asking for reference number in DPD. I can't find any option to enter an email address.

Re: Mobile order

Leanne_T — Tue, 01 Oct 2024 15:13:11 GMT

I see, thanks @Saifur2

If the app is asking for the reference, please give our sales team a call on 0800 956 6000 who can get the order looked into and provide a reference number.

Leanne.