topic Re: Coming back to EE, Blue Light discount in Orders

Coming back to EE, Blue Light discount

SamFoord1 — Tue, 01 Oct 2024 01:16:59 GMT

Hi, I'm just in the process of porting back to EE as a new customer. I have a blue light card and the app shows a discount on monthly plans.

When clicked, it puts me through to the EE site to progress the order but the discount is not applied.

I've tried putting the code in to the promo box and that doesn't work either.

Any advice please?

Re: Coming back to EE, Blue Light discount

Michael_D — Tue, 01 Oct 2024 08:05:57 GMT

Hi @SamFoord1

Welcome to the community.

It is great to hear that you are moving over to EE.

You are putting the discount in the right place, so there is no problem there.

Was the plan you were selecting already showing a discount or an offer?

Michael

Re: Coming back to EE, Blue Light discount

SamFoord1 — Tue, 01 Oct 2024 08:41:01 GMT

No, the contract price remains the same, no discounts are applied.

It's the 25gb essentials SIM only for £16/mth.

Thanks,
Sam

Re: Coming back to EE, Blue Light discount

Michael_D — Tue, 01 Oct 2024 08:45:14 GMT

Was it a 12 month or 24 month contract? @SamFoord1

Can I also check who it is you work for? We may be able to get you register for our EE Perk discount to see if we can get the discount that way.

Michael

Re: Coming back to EE, Blue Light discount

SamFoord1 — Tue, 01 Oct 2024 08:49:35 GMT

24 month

Blue Light, HM Forces Veteran

Thank you for your help.

Re: Coming back to EE, Blue Light discount

Michael_D — Tue, 01 Oct 2024 11:15:36 GMT

Thanks @SamFoord1

If you add another plan to the basket, does the discount code work? Don't worry it won't stop the code from being used.

Michael

Re: Coming back to EE, Blue Light discount

SamFoord1 — Tue, 01 Oct 2024 13:03:24 GMT

Unfortunately no it does not work.

Re: Coming back to EE, Blue Light discount

Christopher_G — Tue, 01 Oct 2024 17:25:29 GMT

Hi @SamFoord1

Was the code generated through the EE Perk portal, or through Blue Light Discount directly?

Chris

Re: Coming back to EE, Blue Light discount

SamFoord1 — Tue, 01 Oct 2024 18:04:37 GMT

Hi, it was generated via the blue light app/site for the code. It also takes me direct when the link is clicked. Neither way produces the discount

Re: Coming back to EE, Blue Light discount

Matt_124 — Wed, 02 Oct 2024 06:07:32 GMT

Hi @Michael_D,

I believe this SIM is a TLO offer and hence not eligible for any discounts after Tariff Refresh. Discount is only available on Core Offer SIMs.

Re: Coming back to EE, Blue Light discount

Peter_W — Wed, 02 Oct 2024 11:03:23 GMT

Thanks @SamFoord1, could you please let me know what exactly is happening when you try to put in the discount code?

If this is a plan that's already discounted like @Matt_124 mentioned, it's not possible to discount this further.

Peter

Re: Coming back to EE, Blue Light discount

SamFoord1 — Wed, 02 Oct 2024 15:33:26 GMT

Hi, Nothing happens when the code is put in to the voucher code box.

Nothing happens when clicking the link on BKC site which takes me to the EE shop.

The price remains at £16/mth - no discounts applied.

Thanks

Re: Coming back to EE, Blue Light discount

Matt_124 — Wed, 02 Oct 2024 18:07:30 GMT

Hi @SamFoord1

It is listed in the EE App as an offer so wouldn't be discountable I'm afraid.

The discount will only work on a non-promotional tariff such as the £25 25GB Essentials Plan, £27 Unlimited No Frills, £32 Unlimited Essentials, £42 Unlimited All Rounder or £48 Unlimited Full Works and Full Works for iPhone (without the 6 Month Half Price Offer.)

You would need to unselect "Deals" at the top and look for these options without the Yellow text.

Re: Coming back to EE, Blue Light discount

SamFoord1 — Thu, 03 Oct 2024 04:11:08 GMT

Ok, I'm confused now, I wasn't aware the £16/mth SIM only essentials 25gb was already discounted.

now when I click through it is only showing £23/mth?

I'm not complaining, just confused, because I wouldn't have asked the question when I was expecting the discount to be applied to the £16/mth as that was the price shown.

I stand corrected and apologise.

Re: Coming back to EE, Blue Light discount

Matt_124 — Thu, 03 Oct 2024 11:36:14 GMT

Yeah no worries mate,

Just trying to point you in the right direction to get you sorted, no need to apologise.