topic Re: Re: Problem receiving order in Orders

Re: Problem receiving order

Aya1989 — Tue, 01 Oct 2024 10:19:21 GMT

I didn't receive sim order

Re: Re: Problem receiving order

Alex_H — Tue, 01 Oct 2024 12:46:37 GMT

Hi @Aya1989,

Did you receive a confirmation e-mail after placing your order? SIM orders are sent Royal Mail first class and generally should be delivered within 3 working days of dispatch.

Alex

Re: Re: Problem receiving order

Aya1989 — Tue, 01 Oct 2024 14:28:03 GMT

Yes they sent an email to me confirming

But no order came

Re: Re: Problem receiving order

Alex_H — Tue, 01 Oct 2024 15:20:13 GMT

@Aya1989 If it has been more than 3 working days since your order, the best thing to do would be to call our team on 150 from an EE mobile or 07953 966 150 from any other phone. They can check the order has been processed and order a replacement SIM for you.

You can also pick up a SIM from an EE store with photo-ID. You can find your nearest store using our store finder EE Store Finder | How to find your nearest EE store | EE

Alex

Re: Re: Problem receiving order

Aya1989 — Wed, 02 Oct 2024 08:40:28 GMT

Please
I didn't receive this order yet