topic Re: I have no ordem number in Orders

I have no ordem number

Igorbelini — Mon, 30 Sep 2024 08:51:55 GMT

Hi, good morning

I bought a MacBook last Saturday but my purchase doesn't appear on the EE app and they've already debited £199 from my card.

I need to know if my purchase was processed or not.

I have not received any order number from EE and I cannot speak to anyone to find out whether the purchase was made or not.

Re: I have no ordem number

Ali_A — Mon, 30 Sep 2024 11:08:41 GMT

Hi @Igorbelini

Welcome to the EE Community.

Items purchased from the EE store pages will not show on the EE app.

Which model MacBook did you purchase?

Ali

Re: I have no ordem number

Igorbelini — Mon, 30 Sep 2024 15:34:08 GMT

Thanks for the feedback.

I purchased the MacBook Air M3. They didn't find the order number in the system but part of the payment already appears on my card.

Re: I have no ordem number

Ali_A — Mon, 30 Sep 2024 15:36:02 GMT

@Igorbelini

Do you have the web link where you originally found the item for purchase?

Ali

Re: I have no ordem number

Igorbelini — Mon, 30 Sep 2024 15:38:36 GMT

I bought it via the DE app.

In the “Shop” option I searched for MacBook and the options appeared.

Re: I have no ordem number

Leanne_T — Tue, 01 Oct 2024 09:48:29 GMT

Hi there @Igorbelini

Thanks for coming back to us.

If you searched through the EE app, please contact the store team using one of the options on the Contact us page and they will get the MacBook order checked for you.

Leanne.