topic I placed an order and was charged but nothing arrived in the email or order numb in Orders

I placed an order and was charged but nothing arrived in the email or order numb

Renato10 — Mon, 30 Sep 2024 13:38:19 GMT

I placed the order and it did not appear on the website and they did not send me any email about the order but I was charged for it.

Re: I placed an order and was charged but nothing arrived in the email or order numb

Northerner — Mon, 30 Sep 2024 15:00:06 GMT

Hi @Renato10

When did you order.

Have you checked your junk/spam folder.

Thanks

Re: I placed an order and was charged but nothing arrived in the email or order numb

Renato10 — Mon, 30 Sep 2024 15:03:46 GMT

Your order XKO*********

[Mod edit: please don't post personally identifiable info in the public forum]

Re: I placed an order and was charged but nothing arrived in the email or order numb

Ali_A — Tue, 01 Oct 2024 15:11:59 GMT

Hi @Renato10

If you have not received an order confirmation email, please speak with our Mobile Care team they'll be able to check the order has been completed for you.
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Ali