topic Re: No code to give the delivery driver in Orders

No code to give the delivery driver

Kieranbailey — Sun, 29 Sep 2024 15:33:55 GMT

Ordered a new phone yesterday in store and got it posted out for driver has just been but I have not received any information or notifications from ee or DPD.

driver refused to give me the parcel because I didn’t have a code to give him and said it’ll be resent tomorrow. Help

Re: No code to give the delivery driver

Chris_B — Sun, 29 Sep 2024 16:05:54 GMT

@Kieranbailey Try downloading the DPD app and create an account you’ll find the four digit pin on there.

Re: No code to give the delivery driver

Kieranbailey — Sun, 29 Sep 2024 16:13:56 GMT

I have tried this, the phone number given to DPD is wrong that’s why I haven’t received the code

Re: No code to give the delivery driver

Chris_B — Sun, 29 Sep 2024 16:26:51 GMT

@Kieranbailey The code also on the DPD app.

Re: No code to give the delivery driver

Kieranbailey — Sun, 29 Sep 2024 18:31:09 GMT

The order isn’t showing on the DPD app that’s the thing, I haven’t had and email or text with anything when I try to contact DPD about the issue they are asking me for reference number or parcel numbers which I do not have because the contact details sent by EE were incorrect

Re: No code to give the delivery driver

Leanne_T — Mon, 30 Sep 2024 12:34:09 GMT

Hi @Kieranbailey

Thanks for coming here 🙂

I am sorry you were unable to accept the delivery without the PIN, to help you get the number updated and the order looked into please get in touch with our mobile guides.

Leanne.