topic Re: Tracking in Orders

Tracking

andybranton8586 — Sun, 29 Sep 2024 10:41:25 GMT

I placed an order on Friday and was told it will be delivered by Monday the 30th of September and tracking is still waiting for confirmation. Will I receive my phone tomorrow

Re: Tracking

Schockwave — Sun, 29 Sep 2024 10:46:56 GMT

Hello @andybranton8586 ,

Welcome to the community,

Which IPhone did you order, colour and storage size?

You will get notification from EE once your order is being dispatched and one from DPD up to the evening before delivery and another one on the day of delivery with a one hour window.

Re: Tracking

Northerner — Sun, 29 Sep 2024 10:47:03 GMT

Hi @andybranton8586

You'll need to keep monitoring the tracker.

When your delivery is due DPD will text you. I suggest downloading the DPD app and registering.

Thanks

Re: Tracking

andybranton8586 — Sun, 29 Sep 2024 11:19:56 GMT

Desert titanium 256gb

Re: Tracking

andybranton8586 — Sun, 29 Sep 2024 11:20:30 GMT

16 pro max

Re: Tracking

Schockwave — Sun, 29 Sep 2024 11:23:02 GMT

@andybranton8586 , there could be a high demand for that one, and even Apple are apparently saying deliveries expected towards the end of October, so as already mentioned keep a look out for further details.

Re: Tracking

andybranton8586 — Sun, 29 Sep 2024 11:26:28 GMT

Can I call up to cancel this order and pick a different phone? As I got
told It will be Monday delivery I will have no phone so I'll have to make
changes to this order so I have a phone for Monday

Re: Tracking

Michael_D — Sun, 29 Sep 2024 13:21:03 GMT

Hi @andybranton8586

Welcome to the community.

I am sorry that you were told it would be with you on Monday. That particular model is showing as a dispatch time of more than 28 days, which all of our teams would have access to see.

You can call and cancel the order, but just to set expectation, all of the iPhone 16 Pro Max models do have wait times, with many being more than 28 days.

Michael