topic Re: Can't track my Order in Orders

Can't track my Order

keribarnett4 — Wed, 27 Sep 2023 10:46:06 GMT

I placed my order on the 15th of September at 21:30, got the confirmation email and got some tracking numbers, t has now been over a week and when I try to track I get "Sorry, we can't show your order details right now. " I have had 0 updates via email or text. I have tried using my Mobile Number and my Email Address when tracking and I get the exact same error.

The Live chat states I can't track until it dispatches but following this thread: https://community.ee.co.uk/t5/Apple-Devices/iPhone-15-amp-15-Pro-Preorder-Tracking-Thread/td-p/1295416/page/209 it seems as though everyone else can track and it shows for them things like "Your Order is on track".

Why isn't my tracking working?

Re: Can't track my Order

Leanne_T — Wed, 27 Sep 2023 12:33:25 GMT

Hi @keribarnett4

Thanks for posting.

If you're unable to track the order, please call us on 150 and the team can check the order reference for you and help you track the order.

Thanks.

Leanne 🙂

Re: Can't track my Order

keribarnett4 — Wed, 27 Sep 2023 12:58:07 GMT

I have tried that and they just tell me "We've got your order and it's being processed" but nobody can tell me why I can't track my order at all.

Re: Can't track my Order

Leanne_T — Wed, 27 Sep 2023 13:19:34 GMT

I see, thanks @keribarnett4

We have no access to individual orders or tracking details on the community. Once your order has been dispatched DPD will be in touch with tracking details for the delivery.

Leanne

Re: Can't track my Order

Chrisjones799 — Wed, 27 Sep 2023 13:21:44 GMT

How can I access the online chat, no link is working for me , can't ring because I have my wife's phone with me and it keeps thinking I'm amy, who didn't place the order I'm enquiring about

Re: Can't track my Order

Leanne_T — Wed, 27 Sep 2023 13:30:40 GMT

Hi @Chrisjones799

You can call us on 150 and provide the correct number when you speak to one of the team.

You can find ways to contact us including a message us option on the Mobile phone (ee.co.uk) page when available.

Leanne.

Re: Can't track my Order

Danny2393 — Wed, 27 Sep 2023 18:40:42 GMT

Hello, I’m in the exact same boat. I cannot track the order using my 0033 order number. I’ve called 150 about this numerous times and just get the same answer “You can’t track until it’s been dispatched” however everyone else I know who has ordered from EE is able to track their order and theirs hasn’t been dispatched.

I just want someone to help me rectify this so I can actually see my order. Verbally I’ve been told the order has been placed but I want to be able to track please.

Re: Can't track my Order

x12gar — Wed, 27 Sep 2023 22:54:45 GMT

How do I find my ‘0033’ order number?
I still only have an xko Order number: Pre-order date: 15 Sep 2023 iPhone 15 PM/NT/1Tb

Re: Can't track my Order

isabelinhavasc — Sun, 01 Oct 2023 13:34:38 GMT

Same boat here. Does anyone know how to find that order number?

Re: Can't track my Order

Katie_B — Mon, 02 Oct 2023 07:04:02 GMT

Hello @x12gar and @isabelinhavasc.

Your order number should be on your confirmation email.

Once your order begins to progress you will be notified and provided further tracking information.

Katie

Re: Can't track my Order

x12gar — Mon, 02 Oct 2023 14:39:33 GMT

Yes it is, but it doesn’t work.

Re: Can't track my Order

Mastamilu — Tue, 03 Oct 2023 13:21:07 GMT

I’ve had the exact same problem and same story form CS. YOU WILL GET TRACKING UPDATE ONCE DPD HAVE IT! However eveyone else on the forum have been able to track the order from the start. Not looking promising this as we don’t actually have a visual confirmation of our order status or whether something has gone wrong in the order process. Why can eveyine else see their order and estimated delivery and stagers of the process but we can’t see anything??

Re: Can't track my Order

elfares1991 — Sat, 07 Oct 2023 14:36:14 GMT

I was getting the same message, but then when i used my email it worked for some odd reason

Re: Can't track my Order

Stefanbates — Sat, 28 Sep 2024 10:12:08 GMT

I ordered an iPhone 16 Pro 256GB when pre-orders opened. Estimated delivery was 20th September. Order confirmed via email. No delivery on 20th. Order tracking page doesn't work. Contacted sales and am told 'there's been a problem with the pre-order'. So I cancel that and order again on 26th September as I'm told it'll be next day delivery as desert titanium. Nothing arrives on 27th. So, today I try to contact EE and I'm told it's a 1hr 20mins wait time. Can't help feeling I'm being told that a phone will be shipped so I sign up to another 24/36 month contract when in actual fact there's no stock.