topic Re: Tracking Not Working in Orders

Tracking Not Working

Leah0510 — Thu, 26 Sep 2024 19:00:08 GMT

Tracking information is saying timed out on EE app

No other information received from either EE or DPD other than confirmation email of order

EE chat was no use in helping me and the wait for a call back 2.5 hours

Tried calling EE but got cut off after going through all the automated options

Anyone resolved issues like this?

Re: Tracking Not Working

Leanne_T — Fri, 27 Sep 2024 13:37:50 GMT

Hi @Leah0510 @Sam69420

Thanks for coming to the community.

Once your order has been dispatched, DPD will be in touch with tracking details for the delivery.

Thanks.

Leanne.

Re: Tracking Not Working

Sam69420 — Fri, 27 Sep 2024 14:40:16 GMT

Despite having XKO number and a pending bank balance, to receive this error this morning,

the chat says my order isn’t showing at all, so.. probably the same her end. So this is an issue EE end, I could get the same deal on Vodafone, or buy directly from Apple.

considering I’ve been a customer for 10+ years, I’m thinking it’s about time to change

Re: Tracking Not Working

Leanne_T — Fri, 27 Sep 2024 14:48:31 GMT

Hi @Sam69420

Thanks for coming to the community.

I would suggest giving us a call on 150 or 0800 956 6000 and the team will get the order looked into for you and let you know if this is showing as accepted.

Leanne.

Re: Tracking Not Working

Sam69420 — Fri, 27 Sep 2024 14:51:46 GMT

Just been told they can’t find my order so to call the digital sales team on 0800 079 0531.

I have refutable proof that it’s literally confirmed to now be told it doesn’t exist.. madness

Re: Tracking Not Working

Sam69420 — Fri, 27 Sep 2024 15:54:29 GMT

There we go, “Online glitch” “order wasn’t processed”. “Not EE’s fault”.

yeah… not processed that’s why you get an XKO, pending bank payment and tracking until today..

definitely an online glitch.. Jesus Christ man.