topic Re: Order issues in Orders

Order issues

TJH426 — Thu, 26 Sep 2024 16:32:37 GMT

I recently placed an order for the Apple Watch Ultra 2, I ordered it on the phone with an advisor, who told me that my order would be at the store at the weekend, the latest being the Monday. Specifically no later than Monday 23rd September.

It’s almost a week later and no updates, I’m getting a bit frustrated, being told one thing by an advisor, then systems saying a different thing.

is anyone else having issues with orders like this?

Re: Order issues

Leanne_T — Fri, 27 Sep 2024 10:20:32 GMT

Hi there @TJH426

Thanks for coming to the community. I am sorry you have been advised incorrect delivery times when calling, I will certainly check current delivery dispatch times for you.

Which model size and colour have you ordered?

Speak soon 🙂

Leanne.

Re: Order issues

TJH426 — Fri, 27 Sep 2024 11:13:10 GMT

Thank you, it’s a Apple Watch Ultra2 49mm Black Titanium, Black Milanese M

it was to be delivered to Leeds Thorpe Park.

Re: Order issues

Leanne_T — Fri, 27 Sep 2024 11:18:43 GMT

Thanks @TJH426

This model in S/M and M/L is currently showing on the EE Shop as 'Usually dispatched within 14 days'

Once the order has been dispatched and arrives at the store they will contact you to let you know a pick up time 🙂

Leanne.

Re: Order issues

TJH426 — Fri, 27 Sep 2024 11:28:11 GMT

I see.
Well hopefully it’s sooner rather than later, it’s disappointing being told it would be so soon by an advisor only for it to be the incorrect information.

Re: Order issues

Leanne_T — Fri, 27 Sep 2024 11:50:21 GMT

I apologise for the incorrect information @TJH426

Hopefully this is with the store soon for you.

Leanne 🙂