EE Fraud team told DPD to return my parcel

Sash90 — Wed, 25 Sep 2024 18:35:32 GMT

I have never been so disgusted with a mobile phone network in all my life. They seriously have no idea what they are doing, EE customer service is seriously an absolute disgrace.

I added a new mobile phone to my broadband account yesterday. All went through perfect, got told being delivered today and this morning I received my 4 digit code from DPD and it was out for delivery.

i checked the tracking a short while later to see the tracking return to sender requested. It was going back to EE. I rang EE and they said fraud team have flagged it so please go to store with ID and proof of address to get the account resumed, I did this and store said account unblocked. I ring up and then get told the contract is cancelled so please place a new order. Tried to place a new order and they said they can’t.

I have never in all my life on this earth been felt to feel like a fraudster. I am seriously in disbelief and the broadband has been at my address with EE for past year and the phone was registered at the same address.

I have rung 18 times today and not one person had a clue what was going on. It’s seriously concerning these idiots are dealing with peoples personal details and they don’t even have a clue. The fraud team isn’t even contactable. It’s disgusting

Re: EE Fraud team told DPD to return my parcel

Northerner — Wed, 25 Sep 2024 18:58:47 GMT

Hi @Sash90

There is no account access on these forums.

You'll need to complain here:

https://ee.co.uk/help/contact-ee/complaint

Thanks

Re: EE Fraud team told DPD to return my parcel

Christopher_G — Thu, 26 Sep 2024 07:12:26 GMT

Hi @Sash90

Welcome to the community.

I'm really sorry to hear of your experience. As @Northerner said, we don't have access to your account here in the community, so I'd definitely recommend following the link he posted so that someone from our complaints team can look into what happened.

Please keep us updated with what happens.

Chris

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EE Fraud team told DPD to return my parcel

Re: EE Fraud team told DPD to return my parcel

Re: EE Fraud team told DPD to return my parcel