topic Re: Order not showing up or delivered in Orders

Order not showing up or delivered

Andy601 — Mon, 23 Sep 2024 17:06:50 GMT

I ordered the z fold 6 last Thursday, I received the email saying thanks for my order but I haven’t received anything else since and my tracking number is just coming back as unable to find or check back later. Just wondered if I should just wait or if there is a bug so people are unable to see orders. Thank you for any advive given

Re: Order not showing up or delivered

Leanne_T — Tue, 24 Sep 2024 09:57:24 GMT

Hi there @Andy601

Thanks for coming to the community and for ordering the device with us 🙂

Which model size and colour did you order?

Have you upgraded or is this a new contract?

Speak soon.

Leanne.

Re: Order not showing up or delivered

Andy601 — Tue, 24 Sep 2024 10:04:38 GMT

It was an upgrade. I ordered the 256gb navy one. Had the confirmation email come through straight after saying it had been put through Thursday morning but not heard anything since

Re: Order not showing up or delivered

Leanne_T — Tue, 24 Sep 2024 10:09:47 GMT

Thanks @Andy601

This device is currently showing 'usually dispatched within 1 day' on the EE Shop.

Has your plan changed in your EE account?

Leanne.

Re: Order not showing up or delivered

Andy601 — Tue, 24 Sep 2024 10:38:54 GMT

It’s still showing my old plan and phone. When I did the new device I did change to an unlimited plan on the new device. The upgrade button is still available to do so not sure if there was a mistake but I had the confrontation email saying it had gone through with the order number etc on it and new phone etc

Re: Order not showing up or delivered

Leanne_T — Tue, 24 Sep 2024 11:17:25 GMT

Thanks for coming back to me @Andy601

In this case, I would suggest giving us a call on 150 and the team will check the order for you and give you an update 🙂

Leanne.