topic Re: Apple Watch Ultra 2 Black Preorder in Orders

Apple Watch Ultra 2 Black Preorder

tomi676 — Mon, 23 Sep 2024 10:37:58 GMT

Can anyone contact me about my order? its impossible t connect to 150 waiting time is over one hour! I've ordered on the last Wednesday got confirmation email (without racking number) and my account is already upgraded with new dates and prices and still don't have watch and any information either EE or DPD and I can't even call because always busy and there is no chat or whatsoever so please contact me or check that information here if I can't get help.

Re: Apple Watch Ultra 2 Black Preorder

Leanne_T — Mon, 23 Sep 2024 14:37:24 GMT

Hi @tomi676

Thanks for coming back to the community 🙂

The plan would update once the watch has been dispatched, when did this change?

Have you downloaded the DPD app and used your email address and postcode to check for any scheduled deliveries?

Leanne 🙂

Re: Apple Watch Ultra 2 Black Preorder

tomi676 — Mon, 23 Sep 2024 14:55:02 GMT

change was 19th and yes I have app I now the drill I don't order from you first time, usually I've got confirmation with tracking number and info from DPD now silent from both sides EE and DPD and no tracking number and no watch and I paying from 19th new contract price without device please check that for me because I can't reach 150. its so difficult to check that?

Re: Apple Watch Ultra 2 Black Preorder

Leanne_T — Mon, 23 Sep 2024 15:07:59 GMT

Thanks for the quick reply @tomi676

We would need to get this looked into for you, please try calling us again and the team will have access to the order to check this for you.

Leanne.

Re: Apple Watch Ultra 2 Black Preorder

tomi676 — Mon, 23 Sep 2024 15:14:24 GMT

No, I've tried so many times now so I demand as a customer check that for me here. I don't have a time all day hanging on the phone to try contact you. that's ridiculous.

Re: Apple Watch Ultra 2 Black Preorder

Leanne_T — Mon, 23 Sep 2024 15:16:32 GMT

Hi @tomi676

I am very sorry we have no account access on the community, to get the order looked into you would need to get in touch with our mobile guides when you get the chance.

Leanne.

Re: Apple Watch Ultra 2 Black Preorder

tomi676 — Mon, 23 Sep 2024 15:32:25 GMT

so you are completely useless, no matter what time im trying to call 9:00, 11:00, 14:00 or 17:00 always busy and can't connect to anybody, so I don't know what is the point of this forum and you are supposed to be a EE Community Support Team.

thanks for big "help" as always.

Re: Apple Watch Ultra 2 Black Preorder

Leanne_T — Mon, 23 Sep 2024 15:34:02 GMT

I am very sorry @tomi676

You can find information on the community in our EE Community guidelines - The EE Community.

Please see our Contact Us for ways to get in touch.

Leanne.

Re: Apple Watch Ultra 2 Black Preorder

Kybe25 — Tue, 24 Sep 2024 23:20:20 GMT

What a frankly useless reply, all customers are asking for is accurate information on expected delivery dates, not pointed to useless customer services numbers that don’t get answered. All these complaints and issues would disappear if the online tracker provided up to date information.

Re: Apple Watch Ultra 2 Black Preorder

davidharron — Wed, 25 Sep 2024 15:15:58 GMT

I have this watch ordered also. EE are not expecting either the black or natural with milanese loop in stock anytime soon. Their system says over 28 days. From the web Apple are forecasting November in some regions and if you try to order on the Apple Store website they are giving November dates.

Re: Apple Watch Ultra 2 Black Preorder

Kybe25 — Wed, 25 Sep 2024 18:13:45 GMT

When I ordered on the 11th September it said normally dispatched within 14 days, that was also consistent with the ordering times on the Apple Store website at the time. Apple Store is showing 10th-17th October if you order today. Some information on orders would help to decide if I wait or order elsewhere.

Re: Apple Watch Ultra 2 Black Preorder

tomi676 — Wed, 25 Sep 2024 18:57:36 GMT

I’ve ordered “normal” version (trail loop) and on EE website is - in stock and usually 1 day dispatch. So definitely was something wrong.
For a update to my case I finally reach them on 150 and they’ve said my watch is retuned to them because I wasn’t at home, that’s ridiculous I was at home all the time (holiday) and usually I had email or text message form DPD (or in app) and this time nothing. So I think they’ve blamed DPD but actually that’s their fault.

Re: Apple Watch Ultra 2 Black Preorder

Kybe25 — Sat, 28 Sep 2024 12:02:01 GMT

Just an update that I managed to contact EE through the web chat yesterday to get an update on my order (about two hours) . Informed me it would be delivered Monday and it turned up today, not sure if it was on its way already or if the call triggered it but great service in the end with next day delivery.

Re: Apple Watch Ultra 2 Black Preorder

davidharron — Sat, 28 Sep 2024 14:46:01 GMT

Received DPD delivery details last night so watch is now on route for delivery Monday