topic Not fulfilling order in Orders

Not fulfilling order

Jayjay19741 — Mon, 23 Sep 2024 11:38:27 GMT

So last week, i upgraded my daughters contract from an iphone 14 -sim only.

Only reason being is that she was going to buy the new 16 through Apple as it works out cheaper.

So the deal i go online through my account was Unlimited Essentials for £11 a month down from £23 a month.

No upgrade fee or nothing.

Her contract is up on the 18th next month.

Had 4 conversations with various people in EE regarding this and none of them are willing to honour it which i find bang out of order.

10 year plus customer here and i have to say i am disgusted with the service after being a customer for so long.

Does anyone know if there is an email address for complaining?

Had confirmation regarding the order and i took a screenshot of the offer and the confirmation.

They are basically trying to rough arm me into paying more and im not having it

Re: Not fulfilling order

Christopher_G — Mon, 23 Sep 2024 14:49:27 GMT

Hi @Jayjay19741

Welcome to the community.

Did they say why you couldn't have that deal? Was it all accepted when you did it online?

Chris

Re: Not fulfilling order

Jayjay19741 — Mon, 23 Sep 2024 15:45:30 GMT

Hiya Chris,
Spoke to 4 different advisors today to find out, from what I can gather, they applied too many discounts online.
That’s not my fault🤷🏻‍♂️🤷🏻‍♂️
Have managed to speak to someone who is able to do something so fingers crossed
Regards

Re: Not fulfilling order

Christopher_G — Tue, 24 Sep 2024 07:19:18 GMT

Thanks for letting me know, @Jayjay19741 🙂

Please keep me posted on what happens.

Chris