topic Iphone pre order any updates in Orders

Iphone pre order any updates

Striaxwierdo — Mon, 23 Sep 2024 02:48:06 GMT

Is any one facing the issue.The track keep saying the same thing for past 3 days will i be able to get my device .i try call them but unable to give the information from the ee side then what is the use of preordering.?

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can i have any updates regarding this is any one facing the same issues

Re: Iphone pre order any updates

Striaxwierdo — Mon, 23 Sep 2024 02:52:49 GMT

i have ordered 16 pro white titanium 512 gb and the reply i got from @Chris_B was

you will get a tracking number once a device has been allocated to you of the model spec that you’ve ordered and you’re next in line for that product of that specification.

any updates @Chris_B

Re: Iphone pre order any updates

Ali_A — Mon, 23 Sep 2024 09:56:45 GMT

Hi @Striaxwierdo

Which date did you place your order?
Also can you tell me which date you received the order confirmation email please?

I'll check the stock delivery details for you.

Ali

Re: Iphone pre order any updates

Striaxwierdo — Mon, 23 Sep 2024 10:02:20 GMT

Its on 17th September 2024 i placed the order and the same day i received the mail with cko number

@Ali_A

Re: Iphone pre order any updates

Ali_A — Mon, 23 Sep 2024 11:23:54 GMT

@Striaxwierdo

Looking at the stock details, I can see any 16 pro white titanium 512GB ordered on the 17th initially had an expected dispatched of 28 days.
Though orders placed on the 19th onwards had a next-day dispatch. So I'd have expected your order on the 17th should have also been delivered by now too.

I'd recommend speaking with our Mobile Care team, they'll be able to check the detailed order and tracking for you.
Contact Us | Help & Support | EE

Ali

Re: Iphone pre order any updates

Striaxwierdo — Mon, 23 Sep 2024 11:12:36 GMT

But haven’t got any updates regarding this and the coustomer care does attent any call till now have waited more than one hour in a call and its a pathetic service from the ee side

Re: Iphone pre order any updates

Ali_A — Mon, 23 Sep 2024 13:06:15 GMT

@Striaxwierdo

If your call is in a queue our agents will be busy dealing with other calls.

You can use the call-back service where an agent will give you a call back when your turn in the queue arrives, without the need for you to stay waiting on the call.

Ali