topic Re: Ordered no email confirmation in Orders

Ordered no email confirmation

Mfx — Fri, 20 Sep 2024 14:45:55 GMT

I ordered iPhone 15 pro max the money was taken from the account but I have not received a confirmation email I checked my spam and junk folder but still nothing I don’t know if I’ve been scammed or what’s going on

Re: Ordered no email confirmation

Schockwave — Fri, 20 Sep 2024 16:15:40 GMT

Hello @Mfx ,

Welcome to the community,

You will receive notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window, but deliveries are not usually done at the weekend.

If you want to know more, you will have to ring customer service, we have no account access here.

Re: Ordered no email confirmation

Mfx — Fri, 20 Sep 2024 16:30:44 GMT

I understand that but surely I should get a confirmation email of my order so why haven’t I received that yet, I’m not able to track my order because I haven’t received a confirmation email with the order number

Re: Ordered no email confirmation

Katie_B — Sat, 21 Sep 2024 07:59:09 GMT

Hi @Mfx.

Since your post have you received any update on your order?

Katie

Re: Ordered no email confirmation

Mfx — Sat, 21 Sep 2024 09:20:04 GMT

No I have not

Re: Ordered no email confirmation

Katie_B — Sat, 21 Sep 2024 09:35:50 GMT

Thanks for getting back to me @Mfx.

If you have received no updates or any confirmation on your order I would recommend giving us a call.

Katie