topic Re: EE perk account deactivated in Orders

EE perk account deactivated

Lesley8706 — Fri, 13 Sep 2024 19:59:04 GMT

I am having issue when trying to perform my upgrade. Registered for perks and didn’t complete verification in time and now saying account deactivated, won’t let me reset password or set up new account as saying I already have one.
Please help

Thanks

Lesley

Re: EE perk account deactivated

Katie_B — Sat, 14 Sep 2024 10:22:26 GMT

Hello @Lesley8706.

Thanks for coming here.

The quickest way to get your account reset would be by giving us a call.

Our customer care team have access to a webform they can send to our EE Perks team.

Katie 🙂

Re: EE perk account deactivated

Lesley8706 — Thu, 19 Sep 2024 08:35:38 GMT

Hi Katie, is there a specific number to call because I have tried 150 and was told to speak to my manager at work?! When I explained this wouldn’t resolve the matter I was told this was the advice of the tech team which doesn’t fill me with confidence. Thanks Lesley

Re: EE perk account deactivated

Michael_D — Thu, 19 Sep 2024 11:13:20 GMT

Hi @Lesley8706.

I am sorry that this was what you were advised, our team should be sending a webform to our Perk team, as your manager wouldn't be able to do anything with the login access.

As @Katie_B mentioned, the quickest way to get it reset is with our team on 150 so if you wanted to try them again, they'll be able to follow the correct steps.

Alternatively, I can send a request over to them, but it may take longer.

What would be best for you?

Michael

Re: EE perk account deactivated

Lesley8706 — Fri, 20 Sep 2024 10:03:33 GMT

Hi Michael.

yes please if you could send them the request as I have just spoken to two customer service advisors on 150 who both said they weren’t aware of a web form and this has to be resolved at my place of work so getting nowhere with that.

Thanks

Lesley

Re: EE perk account deactivated

Michael_D — Fri, 20 Sep 2024 10:11:07 GMT

I certainly can @Lesley8706. I've sent you over a private message so I can take some details.

Michael

Re: EE perk account deactivated

Bpan — Thu, 26 Sep 2024 20:07:04 GMT

@Lesley8706 did you manage to reset your EE perks.

I have spoken to 150. Not sure how long this will take! Really frustrating.

Re: EE perk account deactivated

Leanne_T — Fri, 27 Sep 2024 13:38:54 GMT

Hi @Bpan

Thanks for coming to the community.

Did our mobile guides on 150 raise a request to the perk team to remove all details?

Leanne.

Re: EE perk account deactivated

Omanuel94 — Sat, 28 Sep 2024 21:27:05 GMT

Could you also get them to send a request for me too. Mine needs reactivating.

I hate phonecalls as it is and if on 150 no one knoww what to do theres no hope.

Thanks

Owen

Re: EE perk account deactivated

Michael_D — Sun, 29 Sep 2024 07:25:46 GMT

Hi @Omanuel94

Thanks for coming to the community.

I can certainly get it sent over for you.

Can you let me know exactly what you see when you try to login to your Perk account?

Michael

Re: EE perk account deactivated

Omanuel94 — Sun, 29 Sep 2024 10:37:20 GMT

Hello,

Thanks yes i have tried both my work emails (nhs) which have worked at some point but now when i log in after changing password as forgot it says.

Account deactivated.

because of the length of time before activation has lapsed. The account is now deactivated.

Thanks

Re: EE perk account deactivated

Michael_D — Sun, 29 Sep 2024 10:47:00 GMT

Thanks @Omanuel94.

If you try to register a new account, does it saying you are already registered?

Michael

Re: EE perk account deactivated

Omanuel94 — Sun, 29 Sep 2024 11:00:53 GMT

Yes it does so it wont let me.

Im due upgrade soon and i had a text saying will need new ee perks code see, i cant upgrade until do it as big saving.

Re: EE perk account deactivated

Michael_D — Sun, 29 Sep 2024 11:18:51 GMT

Thanks for trying @Omanuel94

I've sent you over a private message so I can take some details from you.

Michael

Re: EE perk account deactivated

Tomleeming — Wed, 02 Oct 2024 20:41:09 GMT

Hi Michael, I thought instead of raising a new issue I would ask you to do the same for myself. I followed the steps above contacting 150 with no luck. Are you able to send me a private message to get my account reactivated

Re: EE perk account deactivated

Michael_D — Thu, 03 Oct 2024 07:34:23 GMT

Hi @Tomleeming

Thanks for coming to the community.

I can certainly send it over if needed.

What is happening when you are trying to access your Perk account?

Michael

Re: EE perk account deactivated

Tomleeming — Thu, 03 Oct 2024 14:54:35 GMT

Hi Michael,

It's says my account wasn't registered in time and has been deactivated.

I could do with some help please

Re: EE perk account deactivated

Debbie_G — Thu, 03 Oct 2024 16:04:57 GMT

Thanks for getting back to us @Tomleeming.

I've sent you a private message to help you with your perk account.

Debbie 🙂

Re: EE perk account deactivated

Koryellie — Mon, 18 Nov 2024 11:54:15 GMT

Hi I’m having the same issue with my account

Re: EE perk account deactivated

Leanne_T — Mon, 18 Nov 2024 12:01:35 GMT

Hi there @Koryellie

Thanks for coming to the community.

Can you try registering again to see if this works for you.

If you're unable to register again, please give our mobile guides a call on 150, and the team can send a request to the perk team to get the original details removed for you 🙂

Thanks.

Leanne.