topic Re: Pre-order iPhone 16 Pro Max in Orders

Pre-order iPhone 16 Pro Max

danielmegicks99 — Wed, 18 Sep 2024 15:13:40 GMT

When does tracking become availble for the pre-order of iPhone 16 Pro Max ?

As i have ordered this and was told to allow up for 14 working days?

Re: Pre-order iPhone 16 Pro Max

Chris_B — Wed, 18 Sep 2024 15:29:54 GMT

@danielmegicks99 you’ll get tracking information once the device has been allocated to you.

Re: Pre-order iPhone 16 Pro Max

Rs74 — Wed, 18 Sep 2024 19:42:18 GMT

I placed an upgrade for the iPhone 16 pro max 256 I have phoned this evening to ask if I could possibly get a delivery estimate to be told that there was no upgrade showing on my account !

Even though I have documentation stating that this had been successful so I have now lost my place in the pre order queue to now be told I needed to wait 28 days plus for my handset to arrive.

Im sorry EE but this isn’t good enough

Re: Pre-order iPhone 16 Pro Max

danielmegicks99 — Wed, 18 Sep 2024 19:46:52 GMT

But I can’t even check the order on my account with my order number as it says it can’t be checked? Does this mean it’s not actually on order for me?

Re: Pre-order iPhone 16 Pro Max

Rs74 — Wed, 18 Sep 2024 19:59:45 GMT

I would suggest giving them a ring to make sure they actually have your order

Re: Pre-order iPhone 16 Pro Max

Schockwave — Wed, 18 Sep 2024 20:00:59 GMT

@Rs74 As phones are not even ready for delivery yet, same on Apple’’s website, as soon as as you have your item allocated to you, you will be able to track it. It also depends how many EE will receive, as they are not the only network, so you will have to wait, just like anyone else, who has pre-ordered, as that is what it means, so you will have to be patient.

@danielmegicks99 If this is for the pre-order of the new devices from Apple, then you will have to wait until such time as the allocation happens, that is why it is a pre-order and EE like all networks have no idea how many they will receive and then it is on a first come first serve, but if you want to know more, then you will have to ring customer service, but I doubt they will be able to tell you more.

Re: Pre-order iPhone 16 Pro Max

Chris_B — Wed, 18 Sep 2024 20:12:16 GMT

@Rs74 And did you quote the order number to the agent? As you would of had one

Re: Pre-order iPhone 16 Pro Max

Rs74 — Wed, 18 Sep 2024 20:25:53 GMT

@Schockwave please read my previous post if it wasn’t for me ringing this evening I would of been waiting for a handset that was never going to arrive as the customer service agent hadn’t processed my order for pre order

Re: Pre-order iPhone 16 Pro Max

Rs74 — Wed, 18 Sep 2024 20:29:04 GMT

I even had the screen share documents which read status approved but obviously something went wrong as the order which I thought had been placed by the customer service agent clearly hadn’t

Re: Pre-order iPhone 16 Pro Max

danielmegicks99 — Thu, 19 Sep 2024 06:24:16 GMT

Regarding this when I first placed the order on the website at 1pm when first launched it went through but said I had to call customer service.

after speaking to them over the phone id was confirmed a second time . Does this set me back in the pre order queue??

Re: Pre-order iPhone 16 Pro Max

danielmegicks99 — Thu, 19 Sep 2024 14:48:07 GMT

When I go to orders I can’t see anything even with the order number this don’t seem right!

Re: Pre-order iPhone 16 Pro Max

Lozzperry0612 — Fri, 20 Sep 2024 14:55:34 GMT

I’ve spoken to EE today about the iPhone pro max. I ordered on 13th. I’ve been told it takes up to 28 days for the pro max to be delivered. So what was the point in pre ordering in my opinion 😂

Re: Pre-order iPhone 16 Pro Max

chaōs — Fri, 20 Sep 2024 20:31:30 GMT

I was told that it will be delivered in 21 days lol. I should have ordered it straight from the Apple store. Pointless pre-ordering it, people who purchase on the 20th get to have the phone first.