topic Re: Re: Cancel Order in Orders

Re: Cancel Order

Michaela196621 — Wed, 19 Jun 2024 13:20:32 GMT

Cancel order

Re: Re: Cancel Order

James_B — Wed, 19 Jun 2024 15:47:08 GMT

Welcome to the EE Community, @Michaela196621 🙂

What did you order with us?

When was your order placed?

James

Re: Re: Cancel Order

Sydney_sharpe22 — Tue, 27 Aug 2024 20:50:24 GMT

A pay as you go SIM card.

Re: Re: Cancel Order

Sydney_sharpe22 — Tue, 27 Aug 2024 20:50:42 GMT

I ordered today.

Re: Re: Cancel Order

Debbie_G — Wed, 28 Aug 2024 08:04:51 GMT

Morning @Sydney_sharpe22

Thanks for coming to the Community.

How did you place your order?

Debbie 🙂

Re: Re: Cancel Order

Razgar1 — Tue, 03 Sep 2024 08:26:21 GMT

Hello James

I have placed an order in July but shortly after I have decided to cancel the order and called one of your colleagues by phone. They informed me my deposit will be returned after 5 working days. Since then I did not receive any refund and today when I called and asked what is going on they told me that my order was not cancelled and they can’t return the deposit. Can you help please ?

Re: Re: Cancel Order

Peter_W — Tue, 03 Sep 2024 08:43:41 GMT

Good morning @Razgar1

Welcome to the EE Community.

The last thing we would want is for you to feel in the dark about what's happened with this order, and whilst we don't have access to accounts via this public forum, I definitely want to make sure we get this all sorted out for you.

I'm going to send you over a private message with a few more details so you can get this chased.

Peter 😊

Re: Re: Cancel Order

RP35 — Wed, 11 Sep 2024 21:18:33 GMT

Thankyou for your visit. Unfortunately I have to cancel my order as Talk Talk will charge me £200 to leave them at this time.

Just a message to say you provided great customer service and sorry I can't go ahead with the order.

Regards

Robyn

Re: Re: Cancel Order

Katie_B — Thu, 12 Sep 2024 07:22:46 GMT

Hi @RP35.

Thanks for coming here.

I am sorry to hear you are unable to join at this moment in time.

If you have any questions in the future please be sure to pop back and let us know.

Have a great day,

Katie

Re: Re: Cancel Order

Raymond2707 — Sat, 14 Sep 2024 14:33:17 GMT

How can I cancel my order please?

Re: Re: Cancel Order

Chris_S — Sun, 15 Sep 2024 07:11:17 GMT

Hi @Raymond2707

Have you already received your device or sim, or are have you not received any of the products that you'd like to cancel yet?

Chris S

Re: Re: Cancel Order

pio14343 — Sat, 28 Sep 2024 16:44:56 GMT

How do I cancel sin order? I have accidentally ordered 2 sim cards thinking this was a pack for my current sim.. which I still can't figure out where to find? Why is it so hard to find packs for pay as you go?

Re: Re: Cancel Order

Debbie_G — Sun, 29 Sep 2024 09:28:01 GMT

Morning @pio14343

Welcome to the community.

Were the 2 SIM cards ordered on pay as you go?

Did you pay anything for the SIM cards or were they free of charge?

You can buy a pack by logging into EE Online or through the EE App.

You can also text ALL PACKS to 150 for more information about available packs, or call 150 from your EE phone.

Debbie 🙂

Re: Re: Cancel Order

GB30617246 — Thu, 03 Oct 2024 16:27:18 GMT

Yes l want cancel my order

Re: Re: Cancel Order

Michael_D — Fri, 04 Oct 2024 08:44:08 GMT

Hi @GB30617246

Welcome to the community.

What have you ordered with us?

Have you received it yet?

Michael

Re: Re: Cancel Order

Struan1 — Mon, 14 Oct 2024 18:37:19 GMT

Hi i need to cancel my sim contract order

Re: Re: Cancel Order

Michael_D — Tue, 15 Oct 2024 08:49:20 GMT

Hi @Struan1

Welcome to the community

It is a shame to hear that you are looking to cancel your order.

Is it a brand new SIM Only contract or an existing number that you are moving to a new plan?

Has the new plan started yet?

Michael

Re: Re: Cancel Order

Struan1 — Tue, 15 Oct 2024 10:59:35 GMT

It’s a brand new sim only that has started but it’s within 14 days
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Re: Re: Cancel Order

Michael_D — Tue, 15 Oct 2024 11:02:33 GMT

Thanks @Struan1.

If you ordered online or over the phone, you can request to cancel the SIM within 14 days by texting RETURN to 150 from that SIM, or by completing the webform on our How can I return a device or SIM bought within the last 14 days? page.

Michael

Re: Re: Cancel Order

Jenny213 — Thu, 14 Nov 2024 23:36:24 GMT

I made mistake and bought sim instead of

buying my monthly data