topic iphone 16 preorder - error occurred in Orders

iphone 16 preorder - error occurred

chlgw44 — Sat, 14 Sep 2024 08:46:18 GMT

Hi, I preordered the iphone 16 pro yesterday and I received an SMS advising that an error has occurred and to contact CS. I was on hold yesterday for 2 hours and was told that there is a problem with the 36 month contracts and they were unable to confirm the order due to this issue and offered to put the order through on a 24 month contract instead (for a different fee per month), which I declined.

I have paid an upfront fee, and was told someone would call me today at 9am this morning to sort this out, but haven’t received a call.

I’ve called up this morning and it’s advising it’s a 1.5hr wait, can someone please advise me how to get this sorted or how to cancel (and receive my money back) and I’ll order elsewhere? Or can I go in store to sort this?

Thank you

Re: iphone 16 preorder - error occurred

Katie_B — Sat, 14 Sep 2024 13:17:46 GMT

Hello @chlgw44.

Thanks for coming here.

I am sorry to hear you have not yet received your call back.

Was your order cancelled yesterday? if yes, a refund should automatically be on its way to you.

If you wish to visit your local store a member of staff will be able to look into this for you.

Katie

Re: iphone 16 preorder - error occurred

chlgw44 — Sat, 14 Sep 2024 21:57:54 GMT

Hi Katie,

No the order wasn’t cancelled, it went through, and once confirmed the page stated an error had occurred and to call CS. I then received an SMS saying the same.

I’ll visit in store to sort it, thank you

Re: iphone 16 preorder - error occurred

Katie_B — Sun, 15 Sep 2024 07:35:10 GMT

Thanks for getting back to me @chlgw44.

Please be sure to keep us updated after your visit to store.

Have a great day,

Katie