https://community.ee.co.uk/t5/Orders/Left-on-hold-for-an-hour/m-p/1437437#M77745 <P>Hi, I have recently purchesed a sim only plan and when I did it was 6 month half price but the confirmation email I got today is not showing that at all. I tried to call today, first the phone system sucks. There are no options for SIM only and every time I get through the menu it asks for the phone number which it doesn't understand. My last call I went to sales in the hopes they could direct me to the right team which they did but no one answered for an HOUR. In the end, I hung up because I can't be waiting that long on the phone.&nbsp;<BR /><BR />I still need to sort my issue but can I give some suggestions&nbsp;<BR />1. Set up a text assistance on the website - most companies have this now, and it is much less painful waiting for a chat message instead of listening to that god awful music your hold line has.<BR />2. Make your phone menu better, add options for people who just placed an order and SIM only please.&nbsp;</P> Fri, 13 Sep 2024 14:37:21 GMT adamjones353 2024-09-13T14:37:21Z https://community.ee.co.uk/t5/Orders/Left-on-hold-for-an-hour/m-p/1437437#M77745 <P>Hi, I have recently purchesed a sim only plan and when I did it was 6 month half price but the confirmation email I got today is not showing that at all. I tried to call today, first the phone system sucks. There are no options for SIM only and every time I get through the menu it asks for the phone number which it doesn't understand. My last call I went to sales in the hopes they could direct me to the right team which they did but no one answered for an HOUR. In the end, I hung up because I can't be waiting that long on the phone.&nbsp;<BR /><BR />I still need to sort my issue but can I give some suggestions&nbsp;<BR />1. Set up a text assistance on the website - most companies have this now, and it is much less painful waiting for a chat message instead of listening to that god awful music your hold line has.<BR />2. Make your phone menu better, add options for people who just placed an order and SIM only please.&nbsp;</P> Fri, 13 Sep 2024 14:37:21 GMT https://community.ee.co.uk/t5/Orders/Left-on-hold-for-an-hour/m-p/1437437#M77745 adamjones353 2024-09-13T14:37:21Z https://community.ee.co.uk/t5/Orders/Left-on-hold-for-an-hour/m-p/1437448#M77747 <P>Yes, you and many others today. I got through after an hour, only to be put on hold, and then have the call drop, and the agent not call back.<BR /><BR />This is probably the new iPhone 16 turning up (minor bump, Apple Intelligence much hyped, but no prospect of shipping soon).<BR /><BR />No staff for anything else. The app doesn't even run today.</P><P>It feels like EE went bad after the BT takeover.</P> Fri, 13 Sep 2024 14:43:06 GMT https://community.ee.co.uk/t5/Orders/Left-on-hold-for-an-hour/m-p/1437448#M77747 Profile closed 2024-09-13T14:43:06Z https://community.ee.co.uk/t5/Orders/Left-on-hold-for-an-hour/m-p/1437480#M77752 <BLOCKQUOTE><HR /><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4532552">@adamjones353</a>&nbsp;wrote:<BR /> <P>I still need to sort my issue but can I give some suggestions&nbsp;<BR />1. Set up a text assistance on the website - most companies have this now, and it is much less painful waiting for a chat message instead of listening to that god awful music your hold line has.</P> <HR /></BLOCKQUOTE> <P>The oft-criticised option-1 on the 150 IVR offers this.</P> <P>The more menu options you add to an IVR, the more complicated and frustrating it becomes. Not having one at all, is the ideal option!</P> Fri, 13 Sep 2024 15:09:27 GMT https://community.ee.co.uk/t5/Orders/Left-on-hold-for-an-hour/m-p/1437480#M77752 bristolian 2024-09-13T15:09:27Z https://community.ee.co.uk/t5/Orders/Left-on-hold-for-an-hour/m-p/1437553#M77768 <P>BTW, it looks like O2 and Three have also melted down today. Shameful across the board.</P> Fri, 13 Sep 2024 15:58:27 GMT https://community.ee.co.uk/t5/Orders/Left-on-hold-for-an-hour/m-p/1437553#M77768 Profile closed 2024-09-13T15:58:27Z https://community.ee.co.uk/t5/Orders/Left-on-hold-for-an-hour/m-p/1437569#M77769 <P>Entirely predictable when the "latest and greatest" is launched.</P> Fri, 13 Sep 2024 16:09:55 GMT https://community.ee.co.uk/t5/Orders/Left-on-hold-for-an-hour/m-p/1437569#M77769 bristolian 2024-09-13T16:09:55Z