topic Re: Refund in Orders

Refund

Joshmoore — Thu, 12 Sep 2024 06:46:19 GMT

On the 5th of August I was made aware that I’d be getting refund for a phone I had returned but it was never taken off my account and was informed that within 14 working days a check would arrive by post. However it’s now been over 25 working days and yet I am still waiting to receive this. Has anyone else ever had an issue like this? Many thanks

Re: Refund

Schockwave — Thu, 12 Sep 2024 09:11:29 GMT

Hello @Joshmoore ,

Welcome to the community,

You would have to speak to customer service about this, as there is no account access here, and we have no idea who you are.

Re: Refund

Rach_H — Thu, 12 Sep 2024 09:52:03 GMT

Hi @Joshmoore,

We want to make sure you are refunded as swiftly as possible for your returned phone, so I'd love to help.

Was the phone you returned an upgrade, or was this the first phone you had ever taken out with us?

Rach