topic Re: Can't check on update of order in Orders

Can't check on update of order

woozyer — Tue, 10 Sep 2024 16:57:37 GMT

Hello i ordered a Samsung Flip 6 in yellow and 32 hours ago and i haven't had an update an when i try to check only using the order tracking i get the following message.

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section.

Is anyone able to help?

Re: Can't check on update of order

damo_67 — Wed, 11 Sep 2024 00:01:07 GMT

I'm getting the same message for an additional sim only deal, can someone from EE confirm if there is a problem with orders and what do we need to do here? I ordered this almost a week ago and it's just a sim card.

Re: Can't check on update of order

Michael_D — Wed, 11 Sep 2024 08:54:37 GMT

Hi @woozyer.

Thanks for coming to the community.

The Samsung Z Flip6 is showing as being in stock and would usually be despatched within 1 day.

If you haven't heard anything from DPD about the delivery by lunchtime today, please give our customer service guides a call and they'll be able to check the order on your account to see when you can expect it.

Michael

Re: Can't check on update of order

Michael_D — Wed, 11 Sep 2024 08:57:40 GMT

Hi @damo_67.

Thanks for coming to the community.

I've not heard anything about delays to orders. An additional SIM card would usually go in the post and can take up to 5 working days, so if nothing has arrived after that time, please give our team a call and they can bring up your account and the order to make sure it has been sent, and the next steps if you haven't received it.

You can see how to reach the team on our Contact Us page.

Michael