topic Order notification in Orders

Order notification

Andy156 — Tue, 10 Sep 2024 19:06:42 GMT

Spoke with an EE advisor today re not being able to pair my BT router with the EE app. Apparently I need an EE router which I have never been supplied with. The advisor said I should get the router over the next couple of days. However haven’t received any email from EE confirming the order so I can’t track delivery. Should I have received an order notification?

Re: Order notification

Rach_H — Wed, 11 Sep 2024 09:33:01 GMT

Hi @Andy156,

We don't want you to have any worries about your router, so I'd love to help. Is your EE broadband already active?

Rach

Re: Order notification

Andy156 — Wed, 11 Sep 2024 10:03:33 GMT

Hi Rach I think it is now all sorted thanks. Spoke with a very helpful advisor this morning who ordered the new router, looks like it wasn’t dealt with correctly yesterday. Now got an order number and date for delivery. Hopefully will all be up and running soon.

Re: Order notification

Rach_H — Wed, 11 Sep 2024 10:29:52 GMT

Ahh, that's great to hear @Andy156.

I'm glad things are back on track for you now 🙂

Rach