topic Order processing in Orders

Order processing

Prainey2 — Fri, 06 Sep 2024 07:29:30 GMT

i received an email saying my order was successful and also received my direct debit information . Has my ordered been processed ? As I have not received a dispatch email and it’s been 2 days

Re: Order processing

Prainey2 — Fri, 06 Sep 2024 07:30:17 GMT

Can someone check this for me?

Re: Order processing

Michael_D — Fri, 06 Sep 2024 09:45:27 GMT

Hi @Prainey2

Welcome to the community.

It is great to hear you have placed an order with EE. I can totally understand you'll be keen to get started.

What was it you ordered? I can have a check on the stock to see if there are any delays.

Michael

Re: Order processing

Prainey2 — Fri, 06 Sep 2024 10:49:36 GMT

Hi Micheal

I ordered Google pixel 9 250gb peony

Re: Order processing

Michael_D — Fri, 06 Sep 2024 11:28:40 GMT

Great choice @Prainey2.

It is showing that one is in stock and usually dispatched within 1 day, so if you've not heard anything yet it is worth speaking to our customer service guides so they can bring up your account and check the order status.

You can see how to reach the team on our contact us page.

Michael

Re: Order processing

Prainey2 — Fri, 06 Sep 2024 11:46:36 GMT

When I track the order it says this

Re: Order processing

Michael_D — Fri, 06 Sep 2024 12:52:43 GMT

I've not received anything else at the end of the last message @Prainey2. Was there a screenshot?

Michael

Re: Order processing

Prainey2 — Fri, 06 Sep 2024 13:19:36 GMT

Hi

I called into the ee store and they said it has been dispatched but I still
can’t find my documents on ee app