topic Re: Fraud by EE in Orders

Fraud by EE

Basillfawlty — Wed, 04 Sep 2024 21:19:45 GMT

As I hold a number of contracts with EE and you do not want to answer the phones i will be cancelling all of my 6 contracts with you. EE has taken money from my wifes account and not provided any service order reference *********

Re: Fraud by EE

Schockwave — Thu, 05 Sep 2024 09:11:39 GMT

Hello @Basillfawlty ,

Welcome to the community,

We cannot deal with customer accounts here, as there is no account access here and it is a public forum, so you will have to ring them, try ringing 150 and then press 2 and you should be able to speak to them.

Re: Fraud by EE

FedUpCustomer26 — Thu, 05 Sep 2024 09:32:33 GMT

Then get ready to sit in a queue for 40 minutes before having to explain your problem to someone who singularly doesn't understand it so they can tell you you're speaking to the wrong person and ask if they can arrange a callback which won't happen.
Repeat till you vow never to use EE ever again.

Re: Fraud by EE

FedUpCustomer26 — Thu, 05 Sep 2024 09:33:19 GMT

PS - I know these comments will get deleted. EE very quick to moderate the forums, less quick to ANSWER THE PHONE.

Re: Fraud by EE

Ali_A — Thu, 05 Sep 2024 12:25:35 GMT

Hi @Basillfawlty

Welcome to Community.

You can track your order here Track Your Order

If you have an error when tracking you can call EE Customer Digital Orders Care on 08000790531 where a guide can track the status of your order.

Ali

Re: Fraud by EE

FedUpCustomer26 — Thu, 05 Sep 2024 12:11:28 GMT

Ali, Ali, Ali.

Do you not read the majority of complaints about EE on here and on Trustpilot?

Did you not even read the original complain on here.

You DON'T ANSWER THE PHONE IN A REASONABLE TIME. You also have made a menu system so deliberately obfusticating that the chance of getting through to the correct departement are zero, so you are often then forced back into another queue before having to repeat your story to another stranger.

Re: Fraud by EE

Chris_B — Thu, 05 Sep 2024 12:18:52 GMT

@FedUpCustomer26 So you think customer services should be putting the phone down on other customers so they can answer a different call more quickly. EE are not responsible for the number of calls to customer support. If you don’t know how to listen to instructions when calling 150 it’s so much easier to point the blame elsewhere isn’t it. Never had an issue and selecting the correct option when calling.

Re: Fraud by EE

FedUpCustomer26 — Thu, 05 Sep 2024 12:31:47 GMT

Nope. They should have more people to answer the calls.

While they are not responsible for the calls, they certainly know how many there are and what the waiting times are so pleading ignorance is, well, ignorant.

And well done you for being so clever for sussing the menu out. Have a special star. Oh you already got one.

Why not pop on to another post and jam yourself further up EE?

(PS - I couldn't call 150 that as I'm not an EE customer - just someone who is receiving endless emails for someome else's account which they are incapable of sorting out after more than four hours of customer "service" chats)

Re: Fraud by EE

Ali_A — Thu, 05 Sep 2024 12:34:54 GMT

@FedUpCustomer26

We've found the text based visual menu makes it easier for customers to determine and select the most appropriate option when getting in touch with us.
If you prefer using the traditional voice IVR menu rather than the visual text based menu, just press option 2 as the first option when calling Customer Service.

However, there are no IVR Menu options when calling the Digital Orders team on 08000790531

Ali

Re: Fraud by EE

FedUpCustomer26 — Thu, 05 Sep 2024 12:37:22 GMT

Hey Ali, why are you deleting my responses? I'm not swearing, doxing, posting illegal or offensive material. In fact I was defending myself against abuse by another user. Are you just embarassed cause I'm complaining?

Re: Fraud by EE

Chris_B — Thu, 05 Sep 2024 17:40:35 GMT

@FedUpCustomer26 Depends how you’re defending yourself. Was the other users post deleted also ? if it was then your comment will be removed also as it will make no sense.

Perhaps a read of THIS wouldn’t go a miss.

And there are many comments on here from customers complaining and they are not removed, so it begs the question, why would your comment be removed if it was just a complaint.

Re: Fraud by EE

FedUpCustomer26 — Fri, 06 Sep 2024 15:13:30 GMT

You're so cool.