topic Re: Confirmation email but no delivery in Orders

Confirmation email but no delivery

HelloCharlotte — Tue, 03 Sep 2024 12:18:06 GMT

I ordered a phone last Tues ( 27th Aug) confirmation email review with order number.

No tracking update and states 'cannot show this right now, dpd will email/ text'

I chatted with ee on the 29th Aug via Web chat who reassured me I would receive my hpine within 24 hrs . Still nothing.

I then rang 150 and spoke to someone who told me EE would ring me regarding price changes however they would honour my contract / new phone even though they have changed the pricing since buying my new contract. Iv not heard anything, EE have taken my upfront payment and I go away on Friday . I need this phone ASAP

please someone help me!

Re: Confirmation email but no delivery

Schockwave — Tue, 03 Sep 2024 13:32:56 GMT

@HelloCharlotte , What phone did you order, colour and storage size?

It will depend whether they have it in stock and how many are before you wanting the same one, as orders are delivered on first come first serve.

We have no account access here, this is a public forum, but one of the community staff may be able to give you an answer.

Re: Confirmation email but no delivery

HelloCharlotte — Tue, 03 Sep 2024 13:34:55 GMT

Samsung Galaxy S24 - good as new256GB Marble Grey

Re: Confirmation email but no delivery

Rach_H — Tue, 03 Sep 2024 16:42:31 GMT

Hi @HelloCharlotte,

Welcome to the Community!

We want to get your new phone to you as swiftly as possible, and I can understand your concern that this has not yet arrived.

I'd recommend giving our team a call, and they can take a look, and give you an update on your order.

Rach

Re: Confirmation email but no delivery

HelloCharlotte — Thu, 05 Sep 2024 06:34:04 GMT

Hi thanks for reply

I spoke to ee on Web chat and they cancelled my ordered without telling me. No email or text. They couldn't re order via Web chat either as it was a 'good as new phone'.

They refunded the money and iv gone elsewhere to purchase a handset only, communication has been shocking. I'm still sim only but disappointed as a long time customer, with the lack of communications 😌