topic Re: Order Delay in Orders

Order Delay

Deflorscca — Tue, 03 Sep 2024 08:44:48 GMT

I'm currently upgrading from SIM only to a new phone and I placed the order on Sunday. I've had the confirmation email saying it will be despatched within 24 hours but I've still not heard anything at all. When I check my orders online it's not showing and when I put the order number in I just get a message saying "sorry we can't show your order details right now". I can't call because I'm at work. Any ideas why the delay?

Re: Order Delay

Michael_D — Tue, 03 Sep 2024 11:28:24 GMT

Hi @Deflorscca

Thanks for coming to the community.

I can understand you'll be keen to get your hands on your new phone.

If the phone is in stock it would often be out for delivery on a Tuesday if it was ordered on a Sunday.

I can check the stock to see if there is any wait. Which model of phone did you order?

Michael

Re: Order Delay

Deflorscca — Tue, 03 Sep 2024 11:30:54 GMT

Hi it’s the iPhone 15 Pro Max 256GB Natural Titanium.
Thanks

Re: Order Delay

HelloCharlotte — Tue, 03 Sep 2024 12:19:35 GMT

This is same as me nut I ordered last week! From a long standing customer we EE I'm very disappointed

Re: Order Delay

Deflorscca — Tue, 03 Sep 2024 13:05:54 GMT

I’ve just phoned (52 minute call!!) had to literally place the order again
because apparently all the information didn’t go through online! It is
sorted now & it’s coming tomorrow so may be worth giving them a call but
yeah - not the best service!

Re: Order Delay

Michael_D — Tue, 03 Sep 2024 13:24:08 GMT

Nice choice @Deflorscca.

It is showing that model is in stock so there shouldn't be any delays to that.

If you've not heard anything from DPD about the delivery in the next 24 hours, I recommend speaking to our customer service guides and they can bring up the order and check when it is expected to be with you.

Michael