https://community.ee.co.uk/t5/Orders/HELP/m-p/1429507#M76890 <P>I really need some help!!!! My phone was due to arrive last week and it still hasn't. I am going away tomorrow and EE are being so unhelpful as I need to cancel this contract as it has not arrived. Please could someone help- your customer service is appalling.</P> Tue, 03 Sep 2024 10:48:19 GMT georgia2904 2024-09-03T10:48:19Z https://community.ee.co.uk/t5/Orders/HELP/m-p/1429507#M76890 <P>I really need some help!!!! My phone was due to arrive last week and it still hasn't. I am going away tomorrow and EE are being so unhelpful as I need to cancel this contract as it has not arrived. Please could someone help- your customer service is appalling.</P> Tue, 03 Sep 2024 10:48:19 GMT https://community.ee.co.uk/t5/Orders/HELP/m-p/1429507#M76890 georgia2904 2024-09-03T10:48:19Z https://community.ee.co.uk/t5/Orders/HELP/m-p/1429648#M76907 <P>Good afternoon <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4518962">@georgia2904</a></SPAN></SPAN>&nbsp;</P> <P>Thanks for taking the time to reach out to us about this; I appreciate it must be really tough if you're feeling in the dark about your order.&nbsp;</P> <P>Whilst we don't have account access via the Community, I definitely want to make sure you're put in contact with the best people that can help advise on what's happening.&nbsp;</P> <P>Which model of phone is it you've gone for, and was this an upgrade or a brand new contract?</P> <P>Peter</P> Tue, 03 Sep 2024 13:25:11 GMT https://community.ee.co.uk/t5/Orders/HELP/m-p/1429648#M76907 Peter_W 2024-09-03T13:25:11Z