topic Re: Refund in Orders

Refund

Skabbia06 — Sun, 01 Sep 2024 12:01:33 GMT

I haven’t received my refund and it’s been a whole month, I’ve been out on hold for two hours???

Re: Refund

Debbie_G — Sun, 01 Sep 2024 14:52:19 GMT

Hey @Skabbia06

Welcome to the community.

I'm sorry to hear you've not yet received a refund. Is this for a mobile or a home broadband account?

What is your refund for?

Debbie 🙂

Re: Refund

Skabbia06 — Sun, 01 Sep 2024 18:13:56 GMT

I bought a contract phone and asked for a refund because it had hidden fees and this was on the 29th July and I still haven’t received my refund

Re: Refund

Leanne_T — Tue, 03 Sep 2024 07:40:38 GMT

Hi @Skabbia06

Thanks for coming back to us.

Did you receive the order and return this? Or did you cancel the order before this was dispatched?

Have you checked with your bank to see if the payment has been refunded?

Thanks.

Leanne.

Re: Refund

Skabbia06 — Tue, 03 Sep 2024 08:55:20 GMT

Yes I did, it’s been over a month and I haven’t been able to get assistance from anyone nor have I received the refund

Re: Refund

Leanne_T — Tue, 03 Sep 2024 09:03:21 GMT

Thanks @Skabbia06

I am sorry we have no account access on the community, if you call us on 0800 956 6000 the team will get the refund looked into for you.

Leanne.