topic Re: Tracking order issue in Orders

Tracking order issue

LiquidGold — Thu, 29 Aug 2024 17:14:18 GMT

I have a broadband order with a VOL order number and also have an account number but on my phone it just whirls round and times out, any help?

Re: Tracking order issue

Leanne_T — Fri, 30 Aug 2024 09:41:58 GMT

Hi there @LiquidGold

Thanks for coming to the community and for placing a broadband order with us 🙂

Are you using the same email address you ordered with?

Can you try logging in online here -List Of Orders (ee.co.uk), does this show your order?

Thanks 🙂

Leanne.

Re: Tracking order issue

LiquidGold — Sun, 01 Sep 2024 20:26:05 GMT

Thanks, I can now see it using my VOL order ref but can’t see it from my EE account but maybe because I had to set up a new login with a different email as I have my phone linked to the email I usually use 🤷🏻‍♀️🤦🏽‍♀️

Re: Tracking order issue

Leanne_T — Mon, 02 Sep 2024 07:50:22 GMT

Hi @LiquidGold

Thanks for coming back to me 🙂

Can you log in using the email address you used to order the broadband does this show your order?

If you have an existing mobile account, have you tried to link your broadband account in the EE app using the broadband account number?

Leanne.