topic Re: No 'add a voucher' option at checkout so can't use nhs discount code in Orders

No 'add a voucher' option at checkout so can't use nhs discount code

LiannaElsam — Wed, 23 Nov 2022 19:34:24 GMT

I have an eeperk nhs discount code.

It works at checkout under 'got a voucher' if I DON'T log in to my account.

When I log into my account to upgrade the only option at checkout is 'promo code' which the code doesn't work for.

I need to use it on my existing account as an upgrade so I don't end up with two contracts

Re: No 'add a voucher' option at checkout so can't use nhs discount code

Leanne_T — Thu, 24 Nov 2022 08:08:17 GMT

Hi @LiannaElsam

Thanks for coming here.

Are you out of contract?

Is there any other discount or offer showing at checkout when you are logged in?

Leanne 🙂

Re: No 'add a voucher' option at checkout so can't use nhs discount code

LiannaElsam — Thu, 24 Nov 2022 11:32:09 GMT

Morning 😊

Yes, I’m ‘ready to upgrade’ and when I select my phone & plan through the ‘upgrade’ button I get all the way to the end and are only asked for a promo code & not a voucher.

I will have NHS Discount attached to my current plan but that neither carried over to the new phone and I’m not able to add my ee perk voucher code. There is nothing that I can see or know of with regards to any other discounts ☹

Thanks

Re: No 'add a voucher' option at checkout so can't use nhs discount code

Leanne_T — Thu, 24 Nov 2022 09:33:50 GMT

Hi @LiannaElsam

Before you get to check out on the Extras page, right at the bottom there should be a 'Got a gift voucher' option, have you tried adding the perk code in there?

Leanne.

Re: No 'add a voucher' option at checkout so can't use nhs discount code

LiannaElsam — Thu, 24 Nov 2022 11:32:23 GMT

Hi,

No, there is only an 'add promo code' option and no voucher

Re: No 'add a voucher' option at checkout so can't use nhs discount code

Leanne_T — Thu, 24 Nov 2022 11:01:42 GMT

Is this on the page with all the extras on? @LiannaElsam

Leanne 🙂

Re: No 'add a voucher' option at checkout so can't use nhs discount code

LiannaElsam — Thu, 24 Nov 2022 11:32:41 GMT

It is yes, and I've searched each page just in case its elsewhere but its not showing anywhere

Re: No 'add a voucher' option at checkout so can't use nhs discount code

Leanne_T — Thu, 24 Nov 2022 11:12:18 GMT

Which plan and phone have you selected? @LiannaElsam

Leanne.

Re: No 'add a voucher' option at checkout so can't use nhs discount code

Shannonmills — Fri, 30 Aug 2024 21:01:25 GMT

Hi,

I am also having this issue, no where can I add promo code or voucher when trying to add my discount to an upgraded contact for the new Google pixel 9. I have tried other phones and having the same issue. My current phone is on sim only so I can upgrade it any time according to EE.

Re: No 'add a voucher' option at checkout so can't use nhs discount code

Christopher_G — Sat, 31 Aug 2024 12:08:18 GMT

Hi @Shannonmills

Could you try viewing the same products when using a different device or browser please? Is there still no voucher box?

Chris

Re: No 'add a voucher' option at checkout so can't use nhs discount code

Shannonmills — Sat, 31 Aug 2024 12:20:10 GMT

Hi Chris,

I have tried on the App, on my phone using Google and also my laptop too. It does not give me the option to add it anywhere when trying to do it.

Thanks,

Shannon

Re: No 'add a voucher' option at checkout so can't use nhs discount code

Christopher_G — Sat, 31 Aug 2024 12:34:58 GMT

It's on the Plan & Addons section, @Shannonmills. This is how it shows on my device, you should see it at the bottom of the screenshot:

I just chose a random device and plan though.

Chris

Re: No 'add a voucher' option at checkout so can't use nhs discount code

Shannonmills — Sat, 31 Aug 2024 12:58:11 GMT

Hi Chris,

Thankyou that is really helpful. I have found it on my laptop (still unavailable on my phone) but now it's saying "coupon is not applied due to invalid coupon code provided" I've tried two which are in date etc.

I have seen that others have had the same issue with it as well.

Re: No 'add a voucher' option at checkout so can't use nhs discount code

Christopher_G — Sat, 31 Aug 2024 13:00:55 GMT

Do you have a VPN connected, @Shannonmills? If so, could you disable it in order to put the code in?

Is the offer you've chosen already discounted? Is it a code that you've gotten from the EE Perk Portal?

Chris

Re: No 'add a voucher' option at checkout so can't use nhs discount code

Shannonmills — Sat, 31 Aug 2024 13:04:13 GMT

Hi Chris,

No VPN on my laptop. The phone does not have any discounts as I am not trading my current phone in. The codes are from EE perks as well.

The phone is Google pixel 9, £50upfront with 28gb data.

Re: No 'add a voucher' option at checkout so can't use nhs discount code

Christopher_G — Sat, 31 Aug 2024 13:14:06 GMT

As far as I can tell, the code should be eligible on that deal, @Shannonmills.

I suggest speaking with our Mobile Care team. They will be able to double check the new plan to make sure the discount can be added, and put a note on your account.

Then you can order online and phone back up to add the discount after you have received it. This can be done within the first 30 days of taking the plan out.

Chris