topic Re: Smart benefits in Orders

Smart benefits

Liam209 — Thu, 29 Aug 2024 19:12:08 GMT

Hi, so yesterday I had a new full works plan in my basket but was unable to checkout then the site went down for maintenance, come this morning the plan had been removed from my basket and now I can't get any full works plan with 3 smart benefits only 1. Is this likely to change back any time soon as it puts me off upgrading my plan. Thank you 🙂

Re: Smart benefits

Chris_B — Thu, 29 Aug 2024 19:14:49 GMT

@Liam209 If this is for a sim only they are still there I’ve just had a look myself.

Re: Smart benefits

Liam209 — Thu, 29 Aug 2024 19:17:26 GMT

Hi Chris, was this the full works 24 month plan? On my end it's only giving me the option for 1 inclusive benefit now not 3 which was the usual. Just spoke to a representative on the phone and she told me the change happened this morning so they're now only offering 1 with the full works plan

Re: Smart benefits

Chris_B — Thu, 29 Aug 2024 19:45:39 GMT

@Liam209 Sorry I had to have a read of the details I only read the name “unlimited full works”. As I thought it was that you couldn’t find.

If this is now what’s being offered that it at present. The 3 benefits are gone for now and might not come back.

EE have updated their tariffs and it looks like you missed out on this now. Sorry.