topic money taken, no confirmation email in Orders

money taken, no confirmation email

hausofry — Wed, 28 Aug 2024 19:16:57 GMT

Hi, ive placed an order for a pink iphone 15, the £30 upfront payment has been taken, but i have no confirmation email and the phone has just been placed back in my basket after the page refreshed itself. I need this phone ASAP!!

Re: money taken, no confirmation email

Northerner — Wed, 28 Aug 2024 19:21:11 GMT

Hi @hausofry

You'll need to speak to EE CS on 150 about this issue.

Just check your spam/junk folder or wait to see if you receive an email tomorrow.

Thanks

Re: money taken, no confirmation email

hausofry — Wed, 28 Aug 2024 19:22:48 GMT

im trying to ring them now, was hoping to have the phone tomorrow. only just switching to EE and this isnt a great start honestly.

Re: money taken, no confirmation email

Leanne_T — Thu, 29 Aug 2024 08:57:46 GMT

Morning @hausofry

Thanks for coming to the community and ordering a new phone with us 🙂

I am sorry this has happened when placing the order, especially when you need a new phone ASAP.

Did you speak to our sales guides last night to get the order looked into?

Speak soon.

Leanne.