topic Re: Non Delivery of SIM after 7 days+ only option call and wait 60mins in Orders

Non Delivery of SIM after 7 days+ only option call and wait 60mins

MattR1974 — Sat, 24 Aug 2024 16:56:10 GMT

Purchased a SIM only.

waited over 7 days for delivery

had to call customer services number and wait over 60 minutes.

Re: Non Delivery of SIM after 7 days+ only option call and wait 60mins

Michael_D — Mon, 26 Aug 2024 08:11:37 GMT

Hi @MattR1974.

Thanks for coming to the community.

I would have expected the SIM to have arrived by now. Did you manage to speak to anyone over the phone for help?

Michael

Re: Non Delivery of SIM after 7 days+ only option call and wait 60mins

MattR1974 — Mon, 26 Aug 2024 10:24:14 GMT

Hello.

Waited 1 hour 54 minutes for customers services. See attached screen shot.

Customer services placed me back into queue twice.

While waiting I researched another provider online and purchased Sim elsewhere.

i have been with ee/orange for a long time - 14 years

i will be leaving them now as so bad. I will recommend to everyone to not use this company.

Re: Non Delivery of SIM after 7 days+ only option call and wait 60mins

bristolian — Mon, 26 Aug 2024 10:42:57 GMT

@MattR1974 wrote:

While waiting I researched another provider online and purchased Sim elsewhere.

i have been with ee/orange for a long time - 14 years

At least by purchasing online, you'll have the option of the statutory 14days "change of mind" right of return if your alternative network doesn't have the expected service levels.

Re: Non Delivery of SIM after 7 days+ only option call and wait 60mins

Michael_D — Mon, 26 Aug 2024 11:36:46 GMT

I am sorry that this was your experience @MattR1974.

Was it a renewal of an existing number on SIM Only or a new SIM Only plan?

Michael