topic Re: Confirming Details in Orders

Confirming Details

JCat — Sat, 24 Aug 2024 11:04:09 GMT

Hi,

I placed an order but then got asked to contact customer services to proceed as you need a few details - I can't call because my phone is broken (hence the need to place an order). Is there another way to do this?

Re: Confirming Details

Northerner — Sat, 24 Aug 2024 11:16:39 GMT

Hi @JCat

Use your laptop/pc/tablet.

Use another phone.

Thanks

Re: Confirming Details

JCat — Sat, 24 Aug 2024 11:21:12 GMT

Hi

I tried the Skype option but there is no relevant option you can select. I need a number to enter but I don't have one yet?

Re: Confirming Details

Alex_H — Sat, 24 Aug 2024 12:25:16 GMT

Hi @JCat,

Welcome to the EE Community 🙂

When the phone menu asks for your number, if you just hold without entering anything it will skip to the next part to continue through the menu and get you connected to one of our guides.

Alex