topic Tracking and acceptance in Orders

Tracking and acceptance

Lucylu22xx_ — Thu, 22 Aug 2024 18:51:33 GMT

What does this mean? Does it mean my order has been accepted because I’ve had no communication and cannot get through on the phone other than this tracking part

Re: Tracking and acceptance

XRaySpeX — Thu, 22 Aug 2024 18:55:13 GMT

@Lucylu22xx_ : It says "Order Confirmed" & the goods have been sent.

Re: Tracking and acceptance

Lucylu22xx_ — Thu, 22 Aug 2024 19:48:00 GMT

So does it mean my order has been dispatched because I managed to get through and they said it wasn’t showing anything.

Re: Tracking and acceptance

Peter_W — Fri, 23 Aug 2024 09:08:02 GMT

Good morning @Lucylu22xx_

Welcome to the EE Community 😊

Based on what we can see in the tracker this would definitely indicate your device has been dispatched.

Is it a brand new contract you've ordered here, or an upgrade to an existing number?
Also was this placed online or over the phone with our team?
Peter

Re: Tracking and acceptance

Lucylu22xx_ — Fri, 23 Aug 2024 09:28:26 GMT

Hi, thanks for your response it’s with DPD now it says for me to sign up on the app but it’s not letting me and I’ll need a code to collect the phone so how will I go around that?

Re: Tracking and acceptance

Peter_W — Fri, 23 Aug 2024 10:18:40 GMT

Thanks @Lucylu22xx_

Normally when you place any order we will take a contact number to go alongside it, and this is where your collection PIN and tracking details will be sent.

We don't have access to accounts via this public forum, but if you get in touch with our team, they can search for your account via name and postcode and check to make sure all of these details are correct.

Peter