topic Re: wheres my order in Orders

wheres my order

jmandevo — Wed, 21 Aug 2024 11:41:30 GMT

can you let me know the status on my order - its been a fair few days since dispatched 🙂

order number xko29*******

obsidion black pixel 8 pro

thankyou!

[Edit: Private Information removed. Please don't Include any Personally identifiable information]

Re: wheres my order

Ali_A — Wed, 21 Aug 2024 11:45:20 GMT

HI @jmandevo

Welcome to Community.

You can track your order here Track Your Order

Alternatively you can call EE Customer Service on 150 where a guide can track the location of your order.

Ali

Re: wheres my order

jmandevo — Wed, 21 Aug 2024 14:54:35 GMT

I could but i have no phone to call 150

Re: wheres my order

Ali_A — Wed, 21 Aug 2024 15:11:05 GMT

You can call Customer Service on 08009566000 from any other phone.

It's also worth downloading the DPD app, as you will be notified with the tracking details which you can track too.

Ali

Re: wheres my order

jmandevo — Thu, 22 Aug 2024 13:48:21 GMT

thankyou - the dpd tried to deliver today - but i cannot get the pin to give because i have no phone - and they dont have my email on file- ive had to tell them to come back tomorrow - how am i supposed to recieve this pin without a phone?

can you send to my registered address?

Re: wheres my order

Ali_A — Thu, 22 Aug 2024 14:26:14 GMT

@jmandevo The PIN would be sent to the contact number given for the delivery, or can show on the DPD app if it's been set up.

We don't have any account access here in the Community. I'd recommend contacting Customer Care so a member of the team can help with the options or updating the contact number for the PIN.

Ali