topic Re: Re: How to switch my sim card into my name in Orders

Re: How to switch my sim card into my name

Zoya2019 — Thu, 04 Apr 2024 14:10:04 GMT

I order new sim

Re: Re: How to switch my sim card into my name

James_B — Thu, 04 Apr 2024 14:17:49 GMT

Welcome to the EE Community, @Zoya2019 🙂

How can we help with your SIM order?

James

Re: Re: How to switch my sim card into my name

Ebenassann24 — Tue, 20 Aug 2024 14:25:26 GMT

How to switch from my SIM card to eSIM?

Re: Re: How to switch my sim card into my name

Leanne_T — Tue, 20 Aug 2024 17:34:56 GMT

Hi @Ebenassann24

Welcome to the community.

If you currently have a physical SIM and want to change to an eSIM, you can do this by, logging into your EE account and ordering an eSIM. You can also pop into an EE store with valid photo ID.

If neither of these options are suitable please call us on 150 and a replacement will be posted to you.

Hope this helps

Leanne 🙂

Re: Re: How to switch my sim card into my name

Ebenassann24 — Tue, 20 Aug 2024 20:19:36 GMT

Good evening Leanne,

Thank you very much for your response; it is much appreciated.

I discovered a different method by going to the settings on my phone, then navigating to Mobile Service. From there, I was able to select the SIM and found an option to convert it to eSIM. The process was completed within a few seconds.

I hope this helps.

Kind Regards
Eben

Re: Re: How to switch my sim card into my name

Chris_S — Wed, 21 Aug 2024 07:47:26 GMT

Hi @Ebenassann24 Thanks for letting us know that you've managed to get it all sorted, and I really appreciate you sharing your advice 🙂