topic Insurance claim in Orders

Insurance claim

Hadia1 — Tue, 20 Aug 2024 18:37:32 GMT

Hi i lost my phone on 18-08-2024 i made claim while standing on the station at a time when this happened, i am paying full insurance cover every month, i am without phone and sim and i am losing my job because of that every time i call them they said your claim is under review what do you mean by this whats the point of paying that amount for insurance every time.

at the the time contract they told you that you got the phone next working day but they don’t.

very disappointed

Re: Insurance claim

Chris_B — Tue, 20 Aug 2024 20:10:06 GMT

@Hadia1 The insurance underwriter has to approve your claim, that’s not EE it’s Chubb European Group SE.

Re: Insurance claim

Norwich1963 — Mon, 30 Sep 2024 19:19:40 GMT

How do I get my phone repaired on insurance

Re: Insurance claim

Katie_B — Tue, 01 Oct 2024 07:04:47 GMT

Morning @Norwich1963.

If you wish to make a damage claim on your insurance please give us a call on 150.

Katie