topic Re: number to speak to a EE human in Orders

number to speak to a EE human

gadget1973 — Tue, 20 Aug 2024 17:03:02 GMT

I've tried unsuccessfully using 150 and it just takes me to the visual service area where it doesn't let me speak to a person no matter what option i try,

my query is about a returned item i've had confirmation from DPD that its been returned this was on the 8th august 12 days onwards and still no update from EE.

Does anyone have a direct number that bypasses the visual service ?

i understand that EE are using this service to try to limit people contacting them but sametimes its necessary and the new service isn't suitable.

thanks

Re: number to speak to a EE human

Chris_B — Tue, 20 Aug 2024 17:07:54 GMT

@gadget1973 Stop selecting option 1 and select option 2.

Re: number to speak to a EE human

gadget1973 — Tue, 20 Aug 2024 17:15:07 GMT

its like a maze but finally on the line to someone i hope

i can tell its been quite saometime since ive had to contact EE

thanks

Re: number to speak to a EE human

gadget1973 — Tue, 20 Aug 2024 17:35:14 GMT

Spoke to Luke who sorted out the upfront payment and last months payment hopefully thats done

i'll know for certain when i get my next months bill whether its been credited.

thanks four your quick reply @Chris_B

Re: number to speak to a EE human

Chris_B — Tue, 20 Aug 2024 20:03:24 GMT

@gadget1973 No problem, happy you got this sorted.