topic Re: Lied to in Orders

Lied to

Adammohamed1947 — Tue, 20 Aug 2024 08:28:59 GMT

I was instructed of Chloe from Dundee sales team my pay as you go sim would be upgraded to pay monthly after 24 hours as she told me I passed credit check

2 month later and I’m still on pay as you go she lied to me to get me off the phone

I left her great feedback for her help to have it thrown back in my face

i have been with EE for a while and for a operation to lie to me, getting my hopes up, just to find out it’s nothing but a lie

very upsetting and complain is being lodged

Re: Lied to

Ali_A — Tue, 20 Aug 2024 10:47:59 GMT

Hi @Adammohamed1947

Welcome to the EE Community

I'm sorry to hear your upgrade from Pay as you go to Pay Monthly has not yet completed.

Did you receive an order number during the conversation?

It would be best to give our sales team a call on 08009566000 so they can check your order and confirm if your Credit Check was successful.

It's also possible that you've been sent a new SIM card for the Pay monthly, and so your number will transfer to the new SIM card once it's activated.

Ali

Re: Lied to

Adammohamed1947 — Tue, 20 Aug 2024 10:49:36 GMT

Hi I never received any order number nor SIM card as I am still on pay as
you go she told me my current son would be upgraded and that she passed my
credit check this was in may so I waited thinking it may be a delay but no
I’m furious please listen to call recording

Re: Lied to

Ali_A — Tue, 20 Aug 2024 10:52:10 GMT

@Adammohamed1947 We don't have account access here on Community.

Can you give our Customer Service a call on 150 from your EE SIM so the team can look into this for you?

Ali

Re: Lied to

Adammohamed1947 — Tue, 20 Aug 2024 10:55:36 GMT

I did and they told me it had failed and they didn’t know why she has said
it I was told the manager of her area would be informed but I had my hopes
up and now it came crashing down if she was upfront they would have been no
issue but she blatantly lied

Re: Lied to

Ali_A — Tue, 20 Aug 2024 11:14:28 GMT

@Adammohamed1947

Thank you for the update. I can understand your disappointment. This is not the standard process for sales and Credit Check.
It's good to hear the manager will be taking this forward for you to get to the bottom of the experience you've had.

Ali