topic Re: Samsung Z Fold 6 - Delivery in Orders

Samsung Z Fold 6 - Delivery

eLCe — Fri, 19 Jul 2024 11:42:32 GMT

I ordered the Samsung Z Fold 6 (Navy—256GB) on 10 Jul 24. The order was expected to be delivered today (19 Jul 24). I have yet to receive any indication that it will or when it likely will be. When ordering, it was mentioned that it would arrive on launch day, which is today. Slighty concerning when yesterday I received all the welcome notifications via SMS and all the changes made to the line. Surely this shouldn't have been enacted until the device arrived. It was a SIM only plan previously. These changes and the costs associated shouldn't apply until I have the device.

Help would me appreciated. I hoped to have the device today, so I had the time to set it up for its intended use.

Re: Samsung Z Fold 6 - Delivery

Northerner — Fri, 19 Jul 2024 12:30:32 GMT

Hi @eLCe

Check the DPD app

Thanks

Re: Samsung Z Fold 6 - Delivery

Christopher36 — Sat, 17 Aug 2024 07:53:50 GMT

Is there anyone who can help with more information about the Samsung galaxy fold 6 and when to expect delivery how many days or weeks it will take? I’ve contacted ee on a number of different occasions the first adviser said the 13th of August and the second advisers said definitely the 16th of August (yesterday) but still no communication on what’s going on. I’m aware of the phone has just come out and there’s a back log but would have just appreciated a more accurate timeframe. Also I’m new to ee and as I don’t have my sim yet I’m I still to be charged the monthly Direct debit before Sim and device has turned up.

Re: Samsung Z Fold 6 - Delivery

Peter_W — Sat, 17 Aug 2024 08:04:01 GMT

Good morning @Christopher36, thanks for reaching out to us about this.

Just to reassure you first of all, with back-ordered handsets your account and bills won't activate until we have stock and it's been dispatched to you, so you'll not be charged for the period you're waiting.

We always aim to provide the most up to date delivery estimate possible when you place your order too, and we always fulfill orders as soon as we can on a first come, first served basis.

Which variant of the Z Fold6 is it you've gone for here?

Peter

Re: Samsung Z Fold 6 - Delivery

Christopher36 — Sat, 17 Aug 2024 11:40:20 GMT

Hi Peter

ok thanks yeah that’s a load of my mind to know that won’t be charged till phone and sim arrives😁

The one I ordered was Samsung galaxy Z Fold 6 5G 256GB silver shadow galaxy AI

Re: Samsung Z Fold 6 - Delivery

Peter_W — Sat, 17 Aug 2024 11:56:40 GMT

Thanks @Christopher36

I've had a check over this phone and it's showing as in stock for next day delivery, so it's not something you should be seeing any delay on.

Was this an order for a brand new contract, or an upgrade to an existing contract?

Peter

Re: Samsung Z Fold 6 - Delivery

Christopher36 — Sat, 17 Aug 2024 13:22:38 GMT

Was an order for a brand new contract the deposit money has come out of my account been told everything’s gone through with no problems. This was place over the phone with one of your sales team.

Re: Samsung Z Fold 6 - Delivery

Peter_W — Sat, 17 Aug 2024 13:31:18 GMT

Ahh okay, @Christopher36

I'm going to pop you over a quick private message with some more details on how to get this once chased.

Peter

Re: Samsung Z Fold 6 - Delivery

Jvuitton1980 — Fri, 20 Sep 2024 16:17:51 GMT

I can't complain. I myself, did the same as you and ordered it early so I had it for launch day, but I was successful. I'm really surprised as Samsung are normally on the ball with these things especially new products. 😥

Re: Samsung Z Fold 6 - Delivery

Jvuitton1980 — Fri, 20 Sep 2024 16:19:19 GMT

It was released the 19th of July. Definitely chase that up.