topic Re: About my Order in Orders

About my Order

aptpf — Wed, 14 Aug 2024 15:38:15 GMT

I bought a SIM card the day before yesterday.

now 2 work days after,why it haven’t sent me e-mail?

my order number is:**************

I am traveller,I am going to the other place now.I need this SIM card.

please to tell me the arrive time

Re: About my Order

Ali_A — Wed, 14 Aug 2024 09:51:34 GMT

Hi @aptpf

Welcome to the EE Community

SIM cards are sent using Royal Mail so please allow 3 working days for delivery.

As you've not received a follow up confirmation email, you may need to contact our Digital Orders team on 08000790531 where guide will be able to check the status of your order.

Ali

Re: About my Order

aptpf — Wed, 14 Aug 2024 12:28:50 GMT

I can’t call that number , my oral English is bad.

Can you help me to check my order?

There is no email for me.

If it didn’t send,I want to cancel it,and refund my money.

Re: About my Order

Chris_B — Wed, 14 Aug 2024 13:06:47 GMT

@aptpf The only way to find out this information is to call customer services. There is no access to from here to see what you ordered.

Re: About my Order

Ali_A — Wed, 14 Aug 2024 13:21:29 GMT

@aptpf We don't have access to online order or accounts here at the Community.

You'd need to contact Customer Service team by calling on the number provided.
Our guides will still be able to help.

Alternatively, you can have a family member or friend available who can be with you when you call to translate.

Ali