topic Re: proof of purchase in Orders

proof of purchase

Perian — Thu, 01 Aug 2024 13:07:30 GMT

How do I get proof of purchase for a device that I ordered form EE in May 2021?

I need to this to prove date and serial number of the device so that Apple will repair a known fault on my phone as part of the iPhone 12 Service Program

Re: proof of purchase

Chris_B — Thu, 01 Aug 2024 13:13:13 GMT

@Perian You got that when you received the device, but if don’t have this now you’ll need to call customer services to request this . If it’s a known fault of the device and apple have a service program for that device for that fault they should be fixing the issue anyway under the service program.

Re: proof of purchase

Bina3 — Tue, 13 Aug 2024 08:30:49 GMT

Hi will

like a proof of purchase pls of my no ending in 7845

Re: proof of purchase

Ali_A — Tue, 13 Aug 2024 09:06:40 GMT

Hi @Bina3

Welcome to the Community!

Please call our Customer Service on 150 from your EE mobile and a member of the Care Team will be able to arrange a Proof of Purchase to be sent out to you.

Ali 🙂

Re: proof of purchase

Shake707 — Tue, 10 Sep 2024 12:01:59 GMT

I tried this but didn;t get to speak to anyone, only the recorded message with options, no of which were obvious to get a proof of purchase

Re: proof of purchase

Ali_A — Tue, 10 Sep 2024 14:38:55 GMT

@Shake707
You can select the option for billing and general account queries to reach the team who can issue your proof of purchase.

Ali