topic Re: New phone order in Orders

New phone order

BL24 — Mon, 12 Aug 2024 19:21:07 GMT

I ordered a new phone nearly 2 weeks ago, the website stated it was in stock and i could receive it fairly quickly. yet i am still waiting for even a text from DPD. i only have an order confirmation to my email
I have tried calling up the sales team and there is not an option to assist with orders or tracking.
Is there any way i am able to get an update regarding my order?

Re: New phone order

Northerner — Mon, 12 Aug 2024 19:32:49 GMT

Hi @BL24

You can track your order here:

https://ee.co.uk/help/contact-ee/track-order

Alternatively call EE CS on 150.

Thanks

Re: New phone order

BL24 — Mon, 12 Aug 2024 19:45:13 GMT

Ive tried using the track order function on the website. Its been marked as dispatched for over a week now. ive had no delivery updates regarding the package, No emails or Texts

Re: New phone order

Rach_H — Tue, 13 Aug 2024 08:00:39 GMT

Hi @BL24,

I've popped you through a Private Message, so we can help you get this sorted.

Rach